Kia Parts/Service Advisor Apprentice

Summary

The Kia Academy offers a bespoke apprenticeship programme that focuses on education in electrification. Kia Parts and Service Advisor Apprentices will obtain the knowledge, skills and behaviours needed to not only become an expert Kia Parts/Service Advisor but also ensure they have a successful career with Kia whilst maximising personal growth.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Customer service specialist (level 3)
Hours: Monday - Friday, 9.00am - 5.00pm. Occasional Saturdays TBC. 40 hours a week.
40 hours a week
Possible start date: Friday 1 November
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As an apprentice, you’ll work at the Dealership and get practical experience in the role each day. You’ll gain new skills and work alongside expereinces Kia Parts and Service teams.

Some of your day to day duties will include:

• Customer contact

• Taking customer bookings and scheduling services and repairs

• Communicating the customers work and faults to the vehicle technicians

• Handling customer complaints

• Advice and guidance for vehicle care and warranty retention and warranty claims

Sales/advice for accessories and modifications

• Collating information for CSI

Where you’ll work

1 Manchester Road

Oldham

OL8 4AU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SKILLNET LIMITED

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents

Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice

Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches

Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements

Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes

Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy

Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps

Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction

Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs

Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer

Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format

Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it

Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service

Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome

Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps

Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions

Service Improvement: Make recommendations based on your findings to enable improvement

Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Your training plan

The Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, Apprentices will receive the following teaching learning and assessment:

• One college block attendance with teaching delivered by dedicated Tutors (both via Virtual Classroom Training and face to face at the Kia Academy in Derby)

• One workplace visit face to face with their dedicated Skills Coach

• One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor

• One 1:1 teaching session with their dedicated Skills Coach via virtual classroom

Please note that accomodation will be provided for apprentices attending training at the Kia Academy in Derby using the designated hotel selected for the Kia Apprenticeship Programme(if required).

Requirements

Desirable qualifications

GCSE in:

English (grade C / 4)
Maths (grade C / 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Team working
Creative
Initiative

About this company

Are you looking for a new career or challenge within the Automotive Industry? Joining OMC Motor Group is more than starting a new job; it’s becoming part of the OMC Family. Family is at the heart of OMC, and we believe that all our employees and customers are part of the OMC Family. OMC Motor Group has been run by the same family since 1907, and we are proud to say that once people start working at OMC they tend to stay. We have a high number of employees who have worked with us for more than 10 years, and also a significant number who have been here for more than 25 years! We have various examples of different members of the same family working across OMC. This includes Husband and Wife, Auntie and Niece, Father and Son and Mother and Son. Our values of Respect, Honesty and Integrity are at the core of our business. We believe in empowering our staff to deliver the very best in family-like care to all our customers and employees. As an employee at OMC, you will be part of a team that strives to deliver our values across the entire business. We know our team are fully invested in these values, and this is further evidenced by the number of awards we have won in recent years, including 2021 Ford Chairpersons Award and 2022 Motability National Dealer of the Year. Our people care, are fully committed and will always treat you like family. As you can tell, we’re all about moving careers forward. But it doesn’t stop there. By working with leading brands within the exciting and innovative automotive space, you can help drive our industry as we prepare for a future of electrifying change.

https://www.omcmotorgroup.co.uk/recruitment/ (opens in new tab)

After this apprenticeship

A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities are endless
By having a highly regarded set of skills, apprentices can go on to develop their careers within specific interests they may have, such as progressing through the dealership.

Ask a question

The contact for this apprenticeship is:

SKILLNET LIMITED

Jose Faria

jose.faria@skillnet.org.uk

01923 630800

The reference code for this apprenticeship is VAC1000276888.

Apply now

Closes on Monday 28 October

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

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