Revenues Officer Apprentice

Summary

We have an excellent opportunity available for a Revenues Officer Apprentice to join our Revenues Team at Wokingham Borough Council on an 18-month Fixed Term Contract. Benefits - Generous annual leave allowance - Flexible working options - Local Government Pension Scheme - Employee Assistance Programme - Sports and Leisure discounts And much more!

Annual wage: £22,366 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday, 9.00am - 5.00pm
37 hours a week
Possible start date: Friday 13 December
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

First point of contact for customer enquiries regarding Council Tax and Business Rates
Taking and processing customer details including, but not limited to, change of circumstances, moves, discount and exemptions
Making arrangements with customers in respect of outstanding tax liabilities
Maximising income collection
Working to targets and KPIs

Where you’ll work

Shute End

Wokingham

Berkshire

RG40 1BN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

IMPACT FUTURES TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The successful candidate will undertake the Level 3 Business Administrator apprenticeship delivered by Impact Futures
20% of your paid time will be spent undertaking apprenticeship training
This apprenticeship will be delivered online with dedicated tutors to support you throughout your apprenticeship journey

Requirements

Desirable qualifications

GCSE in:

English (grade 9-4/A*-C)
Maths (grade 4-9/A*-C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment. Wokingham is an equal opportunities employer.

http://www.wokingham.gov.uk (opens in new tab)

Company benefits

Benefits – we can offer you a host of excellent benefits including: Generous annual leave allowance Flexible working options Local Government Pension Scheme Employee Assistance Programme Sports and Leisure discounts And much more!

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

On completion the apprentice will have the Level 3 Business Administrator Apprenticeship qualification and be eligible to apply for administration roles or look to progress further into project management or other areas

Ask a question

The contact for this apprenticeship is:

Wokingham Borough Council

Claire Ashcroft

claire.ashcroft@wokingham.gov.uk

The reference code for this apprenticeship is VAC1000276863.

Apply now

Closes in 22 days (Sunday 13 October)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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