Kia Genius Apprenticeship - Dukinfield

PREMIER AUTOMOTIVE LTD

Dukinfield, SK16 5AP

Closes on Monday 21 October

Posted on 13 September 2024

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Contents

Summary

The Kia Academy offers a bespoke apprenticeship programme that focuses on education in electrification. The Kia Genius Apprenticeship has been designed to support apprentices to obtain the ability to provide leading customer satisfaction in addition to representing the brand by providing information.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

Training course
Customer service specialist (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm. Occasional Saturdays to be confirmed.

40 hours a week

Possible start date

Sunday 27 October

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Completing product presentations, test-drives and vehicle handovers, enhancing the customer experience at every point of contact
  • Listenining to customers to understand their needs, questions and aspirations, creating a non-pressurised sales environment
  • Advising customers on electric car ownership inclduing EV Grants
  • Recognising and dealing with any customer queries or issues that may arise
  • Promoting the Kia brand, products and technologies, sharing information features and benefits in a friendly understandable way

Where you’ll work

123 Birch Lane

Dukinfield

SK16 5AP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SKILLNET LIMITED

Your training course

Customer service specialist (level 3)

Equal to A level

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

    • Your training plan

    Customer service specialist Level 3:

    • Sales qualification, (City and Guilds Level 2 certificates in principles of sales)
    • Emergency first aid at work
    • Understanding electric vehicles
    • Advanced electrification
    • Kia product knowledge

    Requirements

    Essential qualifications

    GCSE in:

    • English and Maths (grade 4/C or above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Number skills
    • Team working
    • Initiative
    • Non judgemental
    • Patience
    • Full training will be provided
    • UK Full Driving License

    About this company

    Premier are a long established franchised car dealer group based in and around East Manchester. Family owned and dedicated to providing excellent car care, in the fairest way. Multi award winning Kia dealers since the late nineties and now Suzuki and Isuzu dealers as well. The used car operation in Hyde retails the best of all the cars taken in part-exchange throughout the group. Premier Automotive are Factory approved service centres for Kia, Suzuki, Isuzu, Mitsubishi and Ssangyong. Buying your next car with Premier couldn't be easier, we offer full dealer facilities, extensive finance packages, excellent aftersales including new and used car warranties, parts and accessories, and fixed price service plans to keep you safely on the road

    After this apprenticeship

    A full-time career within the automotive industry, with many opportunities to progress to positions of authority. The opportunities are endless. By having a highly regarded set of skills, apprentices can go on to develop their careers within specific interests they may have, such as progressing through the dealership.

    Ask a question

    The contact for this apprenticeship is:

    SKILLNET LIMITED

    Shannon Brownsell

    shannon.brownsell@skillnet.org.uk

    01923969055

    The reference code for this apprenticeship is VAC1000276796.

    Apply now

    Closes on Monday 21 October

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.