Property Maintenance Customer Service Technician Apprentice

Summary

Providing exceptional customer care to Vistry Customers, accordance to guidelines associated contract conditions, working to maintain our 5* builder status. Carrying out repairs, sourcing materials in order to complete works within in a single visit. Supporting office-based staff with programming works for subcontractors and technical guidance.

Annual wage: £12,979.20 to £23,200.32 a year
Minimum wage rates (opens in new tab)
Training course: Property maintenance operative (level 2)
Hours: Monday - Friday between 8am - 5:30pm.
39 hours a week
Possible start date: Wednesday 13 November
Duration: 2 Years
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Main duties
· To carry out remedial works as deployed by the customer’s service team in occupied and unoccupied properties – complete repairs on time/first visit

· To complete works to a high standard of quality in line with NHBC/LABC/Premier Consistent Approach to Finishes

· To review defects lists and procure any materials required prior to customer appointments

· To complete stock unit inspections on dead sites in order to get these units up to the right standard for walk-through

· To meet customers and inspect reported defects, compile reports with photographs and pass back to the customer service team so remedial work can be coordinated with sub-contractors

· Attend NHBC Resolutions and meet with customer to discuss reports with photographs and pass back to the Customer Service Team so remedial work can be coordinated

· Maintain accurate records on the Defects Management System

· To organise and prioritise workload

Where you’ll work

2 Bromwich Court

Gorsey Lane

Coleshill

B46 1JU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

GREY SEAL ACADEMY LIMITED

Your training course

Property maintenance operative (level 2)

Equal to GCSE

Course contents

Plan the sequence of work required to carry out routine property maintenance operations.

Identify and select the appropriate materials and components for property maintenance tasks, ensuring these are compliant with relevant regulatory requirements and manufacturer's specifications.

Comply with statutory health and safety regulations and requirements.

Comply with risk assessments, and organise the workplace, to safeguard themselves and the property.

Comply with key regulatory and legislative requirements, including building regulations.

Uses safe working practices when carrying out property maintenance tasks including the use of PPE, signage, barriers, access equipment and ensuring work area is prepared and reinstated.

Select, and use work tools and equipment for property maintenance tasks, applying all safeguards, and ensuring the correct functioning of equipment.

Safely isolate and secure electrical or electronic supplies prior to performing property maintenance operations.

Apply and implement routine emergency system checks, testing and routine maintenance, identifying and reporting faults as required.

Perform maintenance and repairs to plumbing systems, including fault identification, safe isolation of supply, replacing components and clearing blockages.

Perform maintenance and repairs to external drainage systems, including clearing blockages and replacing components.

Perform maintenance and repairs to environmental and energy management systems, including fault identification, safe isolation of supply, replacing components.

Use carpentry and joinery skills to perform repairs to windows, doors and glazing units, and their associated fittings.

Perform repairs to plastered surfaces, including surface preparation, fixing and mixing materials and compounds.

Use painting and decorating skills to prepare surfaces for decoration, apply paint using brushes and rollers, and complete sealing activities using gun appliances.

Perform tiling repairs, including setting out, surface preparation and cutting around obstacles.

Perform flooring repairs, including setting out, surface preparation and cutting around obstacles.

Perform planned, responsive or temporary repairs to buildings or their immediate surroundings, attending to minor defects within either masonry, roofing, fencing or railing, groundwork or landscaping.

Select and use technical literature and other sources of information and data to address property maintenance problems.

Record and report information, using digital and written techniques.

Inspect own work, ensuring it is delivered to the given specifications.

Comply with environmental regulations and procedures. Segregate resources for reuse, recycling and disposal.

Use and adapt communication methods for different situations and when, working with colleagues and stakeholders, using industry terminology as appropriate.

Provide customer feedback whilst maintaining customer service.

Escalates issues beyond their level of competence and authority.