Apprentice Facilities Support Assistant
University of Oxford
Oxfordshire, OX1 2JD
Closes today at 11:59pm
Posted on 13 September 2024
Summary
Join us as an Apprentice Facilities Support Assistant at the University of Oxford and gain hands-on experience, achieve valuable qualifications, and get well paid—all while working at one of the world’s leading universities! We are looking for 6 Apprentices at this time - this is your chance to be part of an exciting opportunity!
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Training course
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Facilities services operative (level 2)
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Hours
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Monday - Friday, 9.00am - 5.00pm, shifts, may work evenings and weekends (to be confirmed with line manager)
36 hours a week
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Possible start date
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Thursday 7 November
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and
work alongside experienced staff.
What you’ll do at work
- Deliver excellent customer service and support building operations
- Receive power tool training, assist in maintaining facilities within our managed buildings, and much more
- Learn crucial skills like first aid, safety regulations, and security checks
- Support the setup of lecture rooms, maintaining safe and clean spaces
Where you’ll work
University Offices
Wellington Square
Oxford
Oxfordshire
OX1 2JD
Training
An apprenticeship includes regular training with a college or
other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
GLP TRAINING LTD
Your training course
Facilities services operative (level 2)
Equal to GCSE
Course contents
Comply with relevant health, safety and environmental legislation (Health and Safety at Work etc Act 1974) e.g. logging incidents, posting/distributing health and safety notices, checking fire extinguishers, fire alarms, confirming that checks have been carried out, use of PPE
Comply with other relevant legislation e.g. food safety, employment rights and responsibilities, data protection, equality, diversity and inclusion
Comply with standard operating procedures (SOPs) e.g. permits to work, contractor risk assessments, safe systems of work, site inductions
Carry out health and safety checks in accordance with SOPs
Report the findings of health and safety checks in accordance with SOPs
Identify risks, hazards and threats to people, property and premises in accordance with SOPs
Act on the findings of health and safety checks in accordance with SOPs
Implement site emergency and evacuation procedures in accordance with SOPs e.g. acting as emergency evacuation marshal, submitting evacuation plans and reports/audits
Report on the actions taken in accordance with SOPs
Collaborate with other colleagues (e.g. security officers, cleaning operatives, receptionists, engineers and catering staff) in accordance with SOPs
Respond to customers’ queries and incidents in accordance with SOPs
Take action that is appropriate to the nature of the FM query (e.g. clarifying straightforward contractual/SLA queries, referrals/escalation)
Deal with complaints in accordance with SOPs
Keep customers informed of developments, issues and delays in accordance with SOPs
Apply policies in sustainability and corporate social responsibility in accordance with SOPs
Identify areas for improvement in sustainable and corporate social responsibility performance in accordance with SOPs
Make practicable suggestions for improvements to corporate social responsibility performance in accordance with SOPs
Operate the stock management system in accordance with SOPs e.g. stock checking, replenishment, stock ordering
Confirm the correct functioning of equipment used to deliver FM services in accordance with SOPs (e.g. franking machines, reprographics equipment, cleaning equipment, vending machines, catering trolleys, radios, walkie-talkies etc.)
Report the findings of premises and equipment inspections in accordance with SOPs
Carry out quality assurance checks in accordance with SOP's to ensure that FM services are delivered to the required standard.
Deal with feedback or escalate issues beyond their level of authority in accordance with SOP's
Collect FM-related information from a variety of sources (e.g. from BMS, helpdesk or in-house systems) in accordance with the task specification
Collate FM and health and safety information as specified (e.g. preparing preliminary reports such as energy usage and sustainability, heating systems, lighting systems, security and access systems) in accordance with the task specification
Identify and report on opportunities for improvement from information collected in accordance with the task specification using appropriate software applications and communication platforms
Provide support to the access management system in accordance with SOPs (e.g. ID checks, key authorization, security marking, security access data, building security alarm systems (access, CCTV etc)
Ensure communal areas meet required standards of cleanliness and presentation in accordance with SOPs (e.g. cleanliness checks, keeping the area tidy and free from hazards, maintaining the currency of publicity displays, dealing with post, deliveries and laundry, acting as a traffic marshal, removing rubbish etc)
Greet and treat visitors in accordance with SOPs
Ensure service areas are maintained in accordance with SOPs for cleanliness and hygiene (e.g food preparation areas, control rooms, compactors and refuse areas)
Support others through the provision of reception services, events organisation, hospitality and catering, room set-up and restoration in accordance with SOPs and the task specification
Report issues and problems in accordance with SOPs
Log jobs and arrange for repairs and engineering maintenance in accordance with SOPs
Carry out inspections of premises and facilities to ensure the correct functioning of buildings and plant equipment in accordance with SOPs e.g. access systems, temperature checks, repairs carried out
Carry out minor repairs and maintenance or ensure that they have been carried out in accordance with SOPs e.g. changing toner, changing batteries, replenishing stationary, PPM audits
Report the correct operation of FM buildings and equipment in accordance with SOPs
Keep asset registers up-to-date (checks, reconciliation, record keeping) in accordance with SOPs
Complete and keep up-to-date personal development plans
Keep FM-related skills up-to-date
Keep FM-related knowledge up-to-date
Manage customer expectations in accordance with SOPs and organizational expectations
Communicate with customers confidently and clearly using communication methods that are appropriate to the situation in accordance with organizational expectations
Support the project team constructively and in a way that engenders positive relationships in accordance with organizational expectations
Report on the extent that objectives have been met and escalate any issues in accordance with organizational expectations
Your training plan
- Learn on the Job: Dive into a practical, 18-month training programme where you'll learn from experienced professionals in a real-world environment
- Get Qualified: Achieve a Level 2 Intermediate Apprenticeship in Facilities Support, including recognised certifications in Facilities Services
- Shape Your Future: Start at Level 2 and have the chance to continue to Level 3 and beyond with further training and career growth opportunities
More training information
- GLP Training
- Training will be Online masterclasses
Requirements
Essential qualifications
GCSE in:
- 3 GCSE (grade A-D or equivalent)
Let the company know about other relevant qualifications and industry experience you have. They can
adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Patience
Other requirements
• Deliver excellent customer service and support building operations.
• Receive power tool training, assist in maintaining facilities within our managed buildings, and much more.
• Learn crucial skills like first aid, safety regulations, and security checks.
• Support the setup of lecture rooms, maintaining safe and clean spaces.
About this company
Oxford is a world-leading centre of learning, teaching and research and the oldest university in the English-speaking world.
https://www.ox.ac.uk/about (opens in new tab)
Company benefits
University Club and sports facilities
Information for international staff
The University of Oxford Newcomers' Club
Childcare
Family-friendly benefits
Disabled staff
Staff networks
Other benefits
After this apprenticeship
- Shape Your Future: Start at Level 2 and have the chance to continue to Level 3 and beyond with further training and career growth opportunities
Ask a question
The contact for this apprenticeship is:
GLP TRAINING LTD
Paul Neuchterlien
paul.n@glptraining.co.uk
07932698024
The reference code for this apprenticeship is
VAC1000276774.
Apply now
Closes today at 11:59pm
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