Level 2 Customer Service Practitioner Apprenticeship at Goodbody Wellness Ltd

Summary

As a Customer Service Practitioner apprentice, you will work with our team to provide excellent customer support and ensure a smooth and successful customer experience. You will be sorting and distributing post, liaising with couriers, plus more.

Annual wage

£16,575 a year

Minimum wage rates (opens in new tab)

£8.50 per hour

Training course

Customer service practitioner (level 2)

Hours

Monday - Friday, 9.00am - 5.00pm (including 30-minutes unpaid break).

37 hours a week

Possible start date

Monday 14 October

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Customer support
Maintaining a professional environment with the workplace
Building excellent relationships with customers and colleagues

Key Responsibilities:

Sorting and distributing post, liaising with couriers
Manage customer emails responding within a timely manner
Liaise with the Clinic and Customer Support of complaints and required refunds, in order that the authorisation process is followed

Organisational Responsibilities:

To act professionally, courteously, and effectively at all times in line with the organisation’s values
Maintain effective and positive working relationships with Goodbody Group staff, external organisations and clients
Shared responsibility for general office tidiness within reception area and kitchen area
To undertake any other duties which may reasonably be required within the scope and level of the post

Communication:

You will have frequent and on-going communication with;

Clinicians and Clinic Manager
Operations Manager
Team Members

Personal Qualities required:

A desire to achieve highest standards possible
An eye for and attention to detail
Commitment to keeping skills and knowledge up to date
Customer and service focused
Flexible and responds positively to new challenges
Self-motivated
Trustworthy and reliable
Team player and able to work on own initiative
Able to work under pressure and meet deadlines
Attention to detail
Willingness to work outside of office hours if necessary (occasionally)

Where you’ll work

THE BLUE BUILDING

STUBBS LANE

BECKINGTON

FROME

BA11 6TE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SOMERSET SKILLS & LEARNING CIC

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner level 2 qualification, including Functional Skills in English and maths if required.
Training delivery method and location to be confirmed.

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade C / 4 or above)
Maths (grade C / 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Team working
Initiative
Non judgemental
Patience

Other requirements

Please consider how you will travel to the place of work, particularly if you rely on public transport. The location is on a local bus route.

About this company

We are a leading provider of health screening services, with clinics all over the country our head office in Beckington is the coordinating hub of the business.

https://www.goodbodyclinic.com/ (opens in new tab)

After this apprenticeship

Possible permanent employment and/or progression onto a Level 3 programme or further training.

Ask a question

The contact for this apprenticeship is:

SOMERSET SKILLS & LEARNING CIC

Philippa Bancroft

pbancroft@sslcic.co.uk

+447917923622

The reference code for this apprenticeship is VAC1000276753.

Apply now

Closes in 13 days (Monday 7 October at 11:59pm)

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