Insurance Claims Apprentice

Summary

This apprenticeship is an excellent opportunity for someone eager to start a career in the insurance industry, offering both practical experience and professional development. You will receive comprehensive training and hands-on experience in managing insurance claims.

Annual wage: £22,011 a year
Minimum wage rates (opens in new tab)
Training course: Insurance practitioner (level 3)
Hours: Monday to Friday 9am to 5pm
37 hours a week
Possible start date: Monday 7 October
Duration: 2 Years
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This is a great opportunity for you to join one of the UK’s most trusted social housing providers.

Citizen owns and manages 30,000 homes across the West Midlands, including diverse communities from urban tower blocks to rural villages and towns; but we provide more than housing – our homes are a foundation for life.

We are proud to be an organisation which deals directly with the consequences of our housing crisis by providing homes for people who can’t access them on the market.

We are a not-for-profit organisation and a registered charity. All the money we make goes back into improving our homes and services and building new homes so that we can help more people.

Working for Citizen not only offers you the chance to work for an award-winning, big-hitting organisation in the West Midlands, it gives you the opportunity to work for an organisation with a heart and a clear social purpose.

It doesn’t matter which function you work in, being part of our team will give you the chance to play your own part in making a very real difference to people’s lives.

To join us you will have the ability to take ownership and responsibility for delivering a consistently high level of service within your team and across the business as a whole. You’ll be positive, optimistic and solutions-focused in everything you do even in the face of challenges, and you will believe passionately in the social value derived from delivering outstanding services to Citizen customers and colleagues.

We are looking for an enthusiastic team member to join the Transactional Services Insurance Team (Insurance Claims) as an Insurance Claims Apprentice, you will receive comprehensive training and hands-on experience in managing insurance claims. This apprenticeship is an excellent opportunity for someone eager to start a career in the insurance industry, offering both practical experience and professional development.

Handle all claim enquiries from first notification to settlement via telephone and letter/email
Advise and update your stakeholders about relevant events and discussions during the claim process
Utilise the insurance portal and internal case processing systems on a daily basis
Develop meaningful working relationships with our insurer, underwriter and loss adjusters through regular contact/meetings
Providing appropriate technical advice to stakeholders throughout the duration of the claim
Work collaboratively with your team and with colleagues across the organisation, in particular asset management, housing and health & safety colleagues; sharing information to resolve claims
Seek continuous improvement in the quality and delivery of our services to customers including developing your own skills, knowledge and experience to positively influence customer satisfaction and the achievement of key performance indicators and business objectives
Deliver and demonstrate the vision, values, and behaviours of the organisation at all times
All work to be undertaken in line with the Citizen’s policies and procedures, including Health and Safety, Risk Management, Customer Involvement, Equality and Diversity, Anti-Fraud, Data Protection, and Probity
Undertake any other duties commensurate with this post as reasonably requested by the Transactional Service Team

Where you’ll work

Unit 4040

Lakeside

Birmingham

West Midlands

B37 7YN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DAVIES LEARNING SOLUTIONS LIMITED

Your training course

Insurance practitioner (level 3)

Equal to A level

Course contents

Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.

Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.

Analyse data to make evidence based decisions.

Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.

Apply appropriate method of communication for audience and circumstances.

Records, verifies, maintains and where appropriate, shares information.

Compliant with relevant governance, policies and procedures.

Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.

Balances competing priorities in order to meet deadlines.

Builds and maintains positive relationships.

Work as part of a team to help achieve results.

Identify potential claims fraud and determine the correct action to prevent loss.

Manage insurance claims and/or payments within the limits of responsibility in line with policies and procedures.

Identify and manage insurance risks within the limits of responsibility in line with policies and procedures.

Recommend insurance and premiums decisions within the limits of responsibility and in line with organisational policies and procedures.

Gather and interpret relevant information to provide a return on insurance decisions.

Match client’s needs with available insurance products and services.

Optimises the potential return on insurance decisions within the scope of own role by identifying and positioning the client’s case with the insurer.

Achieve desired business outcomes within own area of insurance responsibility, in line with the organisation's commercial aims and objectives.

Identify information from a range of sources to determine an appropriate course of action including a recommendation, a decision or a referral.

Analyse data to make evidence based decisions.

Apply organisational quality assurance policies and procedures in their role and within the limits of own authority.

Apply appropriate method of communication for audience and circumstances.

Records, verifies, maintains and where appropriate, shares information.

Compliant with relevant governance, policies and procedures.

Identify work with stakeholders and creates and maintains a network of stakeholders needed to undertake casework effectively and to conclusion.

Balances competing priorities in order to meet deadlines.

Builds and maintains positive relationships.

Work as part of a team to help achieve results.

Your training plan

You will work towards your:

Insurance Practitioner Level 3 Apprenticeship
Certificate in Insurance (Cert CII)
Level 2 Functional Skills in English and maths (if required)

Training will be delivered virtually via Davies, 6 hours per week off the job training

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Team working
Initiative

About this company

Here at Citizen, our purpose is to provide homes that are a foundation for life. With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. There are some fundamental challenges people in our communities’ face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness.

https://www.citizenhousing.org.uk/ (opens in new tab)

Company benefits

Annual leave starts 25 days per year Enhanced family leave Hybrid working with IT and Home Office equipment EAP and cashback scheme

After this apprenticeship

Upon completion of the apprenticeship, further progression to Assistant accountant.

Ask a question

The contact for this apprenticeship is:

DAVIES LEARNING SOLUTIONS LIMITED

John Paton

DLS.recruitment@davies-group.com

The reference code for this apprenticeship is VAC1000276706.

Apply now

Closes in 15 days (Friday 4 October at 11:59pm)

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