L3 Client Support Team Apprentice (MUFG)

Summary

If you’re looking to work in financial services, why not get started right now? If you are enthusiastic, have a passion for finance and are eager to begin your career immediately, there could be a place for you on our Apprenticeship Programme.

Annual wage: Competitive
Minimum wage rates (opens in new tab)
Training course: Financial services administrator (level 3)
Hours: Monday to Friday. Shifts to be confirmed.
37 hours a week
Possible start date: Thursday 2 January
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

By joining MUFG, you’ll have the opportunity to enhance your financial expertise and become part of a truly international organisation.

With our global reach and collaborative culture, you have the opportunity to create a brighter future at MUFG

What to Expect

The Apprenticeship Programme is designed to help those with no experience of working in finance and provide the opportunity to embark on a structured learning journey resulting in a professional qualification. If you have a strong work ethic, are intellectually curious, and work well in a team, you will love working for us.

As a part of our two year Apprenticeship programme you will be studying towards a a Level 3 Senior Financial Services Customer Adviser – Chartered Banker Route

Client Support Management Team is part of Client Management Services Division, which sits within the Global Corporate and Investment Banking Division of MUFG Bank. This function acts as a centralized 1st line support team, providing support to both-to-both MUFG Bank London and MUFG Securities.

The team is a great place for individuals new to banking as it exposes you to a range of teams and products across the Bank and allows you to develop various stakeholder relationships internally and externally.

You will be responsible for supporting the Client Support Team by effectively managing various ad-hoc / non-revenue generating tasks for commercial customers across the Global Corporate and Investment Banking Division of MUFG Bank. This will include stakeholder management, and a drive to improve the service provided to the customer and the business.

You will be providing support for both new and existing business relationships – this includes assisting on processes such as Customer Due Diligence, Screening (Bribery, Corruption, Adverse Media & sanctions), regulatory classification and related tasks.

As a significant support function, where you will interact with the customer and internal stakeholders, customer experience is paramount for the team. You will learn from the ground up how best to support our clients whilst learning about banking products and the services MUFG offers.

You will work closely with the Analyst & Associates in the team, to be a key point of contact for a number of desks in relation to client management related activities, including building up experience to contribute to the management of end-to-end onboarding for new clients to the Bank and new product set-ups.

Some of these tasks might include:

Customer mandate queries and amendments
General bank account queries, including payments, interest confirmation, account closures etc.
Bank statement queries and requests.
Static data updates, including Account Officer code changes.
Pursue Lean-On-Boarding; actively seek out opportunities to improve the end-to-end customer experience; including the strengthening of controls and improving efficiency.
As a part of a select intake, you will have the opportunity to learn from some of the best professionals in the industry. We’re highly team-driven, but you’ll still find plenty of opportunity to shine as an individual. In our open and inclusive environment, senior colleagues will know who you are and will see the work you do. In addition, your buddy and mentor will make sure you have all the support you need to succeed. And you’ll enjoy an ongoing commitment to your development as you build a lasting and rewarding career with us.

Where you’ll work

Ropemaker Place

25 Ropemaker Street

London

EC2Y 9AJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BPP PROFESSIONAL EDUCATION LIMITED

Your training course

Financial services administrator (level 3)

Equal to A level

Course contents

Quality service delivery: Consistently develops and delivers excellent service to customers, colleagues & advisers, supporting the products / services provided and adhering to ‘Treating Customers Fairly’ principles at all times

Customer communication & relationships: Develops effective relationships with customers & key contacts, handling & resolving issues through effective verbal/written/IT skills.

Team working & collaboration: Understands role within team & impact on others. Consistently endeavours to support colleagues & collaborate to achieve results

Planning & prioritising: Consistently adheres to systems & processes using proficient IT skills, including risk, regulatory and governance requirements

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Requirements

Essential qualifications

GCSE in:

English Language and Maths (grade (A*-C/9-4 or equivalent))
Any 3 A levels (or equivalent) (grade (A*-C/9-4 or equivalent))

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Problem solving skills
Creative
Microsoft Office skills
Interpersonal skills
High motivation and integrity
Support large workloads
Able to meet deadlines
A calm approach
Able to work in a fast pace
Motivation and proactiveness
Willingness to learn

About this company

We are MUFG. With over 360 years of heritage and more than 120,000 employees in 40 countries, we’ve grown to become one of the top ten banks in the world. Combining our global network and financial strength with a dedication to becoming the world's most trusted financial group, we pride ourselves on exceeding client expectations and building long-term relationships. We support our clients and protect their interests with the highest levels of professionalism and expertise, while also serving society and fostering a sustainable vision for growth.

After this apprenticeship

With our global reach and collaborative culture, you have the opportunity to create a brighter future at MUFG.

Ask a question

The contact for this apprenticeship is: