Customer Service Apprentice - The Garage Willenhall

THE GARAGE LTD

New Rd, Willenhall, WV13 2DA

Closes in 9 days (Monday 30 September at 11:59pm)

Posted on 12 September 2024

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Summary

We are looking for someone who is confident and reliable to join our busy office in a garage environment. This is with an excellent opportunity supporting with Customer Service and Business Administration duties. This is a fast paced working environment and busy garage so the individual will need to be organised and motivated.

Annual wage
£12,480 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5:30pm.

37 hours a week

Possible start date

Thursday 3 October

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Taking care of administrative tasks such as filing, printing, writing letters and corresponding with emails
  • Processing and inpuuting ordes, MOTs 
  • Quotations to customers via email and telephone calls
    Answering the phone and booking customers in.
  • Dealing with customer queries
  • Building a good rapport with customers 
  • Keeping and maintaining accurate and organised records
  • Dealing with invoices and assisting with book keeping.

Where you’ll work

New Rd, Willenhall

WV13 2DA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

STAFF SELECT LTD

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Customer Service Practitioner Level 2
    • Functional Skills English and Maths to level 2 if required.
    • 20% off the job training 
    • Allocated at the company no day release.

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English (grade 4 / C and above)
    • Maths 4 / C (grade 4 / C and above)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Organisation skills
    • Customer care skills
    • Administrative skills
    • Team working
    • Initiative

    Other requirements

    This will be in a garage environment. Successful applicants will have a good polite telephone manner and Grades need to be 4/C in Maths and English. Accuracy and attention to detail is key. Customer facing role

    About this company

    Established in the 1980’s we are a reliable family run business based in the West Midlands. We welcome all customers and take great pride in providing a quality, efficient and affordable service. It can be a stressful experience when something goes wrong with your car and it can be difficult to find a mechanic you can trust. We are your local trusted garage and promise to look after your vehicles. All our work is guaranteed. We work on vehicles of all makes, models and sizes – petrol, diesel and electric. Our workshops are fully equipped with state of the art diagnostic equipment and we employ qualified technicians and diagnostic specialists. We are a DVSA approved MOT testing centre authorised to inspect vehicle classes 4 and 7. We are also approved by Wolverhampton City council to inspect Taxis.

    After this apprenticeship

    • A full-time position within the company.

    Ask a question

    The contact for this apprenticeship is:

    STAFF SELECT LTD

    Richard Lewis

    Richard.Lewis@novatraining.co.uk

    07891330194

    The reference code for this apprenticeship is VAC1000276648.

    Apply now

    Closes in 9 days (Monday 30 September at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.