Business Administration Apprentice

Summary

We are a busy roofing, cladding and glazing company based in Brunswick Industrial Estate. We currently require a Full Time Receptionist/Admin Assistant to start with immediate effect. Our preferred candidate should be polite, confident, have excellent organisation and time management skills.

Annual wage: £13,145.60 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Thursday, 8.00am - 5.00pm. Friday, 8.00am - 2.00pm. Lunch break, 12 noon - 12.30pm.
39 hours a week
Possible start date: Monday 7 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Handling queries via phone, email and general correspondence
Transferring calls as necessary
Taking and ensuring messages are passed to the appropriate staff member in time
Greeting visitors
Franking, recording and posting daily mail
Handling/typing formal correspondence, printing and photocopying
Managing office inventory such as stationery, equipment and furniture
Working with multiple teams to assist with projects and workloads

Where you’ll work

TRISKELL HOUSE

BRUNSWICK INDUSTRIAL ESTATE

BRUNSWICK VILLAGE

NEWCASTLE UPON TYNE

NE13 7BA

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

TYNE NORTH TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The apprenticeship includes training within the workplace. At least 20% of your working hours will be spent training or studying.

Requirements

Essential qualifications

GCSE in:

Maths/English (grade Grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Logical
Team working
Initiative
Non judgemental
Patience

Other requirements

Good communication skills and a confident, friendly and outgoing manner both over the phone and in-person Organised and resourceful Ability to multitask Strong IT skills with experience of Microsoft programmes Active listener Adept at prioritising, scheduling and multitasking Ability to handle office equipment, such as the telephone system and printer Fast and eager learner

About this company

Based in the North East, we are a Roofing, Cladding and Glazing company specialising in the design and build of architectural constructions in a variety of sectors across the UK. With over 50 years of experience, the Chemplas Team endeavour to achieve the client’s ambitions and work tirelessly to ensure the build concept is realised, from design to completion.

https://chemplas.co.uk/ (opens in new tab)

After this apprenticeship

The apprentice will eventually gain the skills necessary to be a professional and effective member of the team. They will have secured key skills to work within an office environment.

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