Business Administration and Sales Apprentice

Summary

Are you looking to kickstart your career in office support? If you have basic IT skills and a willingness to learn sales, this role could be ideal for you. CS Plumbing & Heating are working with PETA to recruit and train a hardworking and friendly Apprentice. This is a varied office-based role that will cover administrative/sales skills.

Annual wage: £13,650 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Mon - Fri 09.00 - 17.00
37 hours a week
Possible start date: Monday 7 October
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

We are proud to have long-term and trusting relationships with our clients and we strive to maintain these relations as well as continuing to build our company to be the most competitive. We have a proven track record of apprentice success and are seeking a new business administration and sales apprentice due to rapid company growth.

The Business Administration and Sales Apprentice will be responsible for the following duties:

General office support
Using the CRM and internal software
Email correspondence
Contacting customers to follow up on quotes and service reminders
Contacting customers on completion of jobs
Calling potential and existing customers to inform them about our services
Making and receiving telephone calls and directing appropriately
Provide office support to colleagues

Where you’ll work

61 BROOK LANE

WARSASH

SOUTHAMPTON

SO31 9FF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

PETA LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.

Requirements

Essential qualifications

GCSE in:

English (grade C/4)
Maths (grade C/4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Willing to learn
Punctual
Confident telephone manner
Polite
Friendly
Presentable
IT literate

Other requirements

Company Benefits: Easily accessible by public transport, on bus route. Free onsite parking. Casual, friendly and relaxed office environment. 21 days holiday plus Bank Holidays. Company pension scheme.

About this company

We are a comprehensive plumbing and heating specialist based in Warsash, Hampshire. Our plumbing & heating systems expertise and customer dedication extends to all. We provide a full design & planning service and are keen supporters of eco-friendly and energy efficient systems promoting the utilisation of renewable sources of energy.

https://www.csheating-ltd.com/ (opens in new tab)

After this apprenticeship

Career progression opportunities will be discussed throughout the apprenticeship.

Ask a question

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