ESOL Administrator Apprentice

Summary

An exciting new opportunity has arisen to become an apprentice within the ESOL team at Derby College. The ESOL team is looking for an apprentice to assist with the effective running of the administrative processes within the academy, interact with prospective students and help with the day-to-day aspects of student services.

Annual wage: £12,347 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: You will work 5 days a week on various flexible shift patterns between 8.30am - 7.30pm. Shifts will be 7.4 hours, with an evening shift once a week alternating Tuesday and Wednesday, and 30 minutes for lunch.
37 hours a week
Possible start date: Monday 4 November
Duration: 2 Years
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The ESOL team is a dedicated and extremely hard-working team, always striving for excellence. They provide our students with a well-rounded English language learning experience. The holistic offer delivered by the academy enables our students to progress with their English proficiency skills across all levels, access Further or Higher Education, improve employment prospects and supports them with their integration into life in the United Kingdom. At all times we adopt a professional manner and create an environment where the academic progress of our students is our primary concern.

Their main role will be to assist the administration coordinator with the efficient running of the administrative processes within the academy
It is a client-facing role which will include all aspects of day-to-day student services
There will also be a supervisory element developed into the role as the apprentice will help oversee the recruitment and initial assessment process for prospective students
We would expect our apprentice to understand the need to have a professional distance from the Derby College students and an awareness of safeguarding responsibilities.
They would also be expected to be confident enough to enforce the academy and college rules and ensure that current and prospective students are received in a safe and risk-free environment
The apprentice will learn to use various Microsoft 365 applications such as Word, Excel etc.

Where you’ll work

St. James Centre

Malcolm Street

Derby

DE23 8LU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

DCG

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

The apprenticeship will be delivered in the workplace and on-site at Derby College facilities.

Requirements

Essential qualifications

GCSE in:

English (grade C/4 or above)
Maths (grade C/4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Organisation skills
Customer care skills
Presentation skills
Administrative skills
Team working
Initiative
Non judgemental
Patience
Confident
Ambitious
Punctual
Productive
Helpful and polite

Other requirements

You will be based at the St James Centre but may need to visit all sites where ESOL is delivered. The ESOL team are long serving experienced group of diverse people who bring a wealth of knowledge to running a successful programme which supports students from a marginalised portion of the community. The team continually refine the ESOL programme to meet the needs of the ever-changing demographic of individuals they serve, and they are all extremely proud of the achievements of their students. We are often asked to support students outside of the classroom with a range of social and civic requests which means the team frequently deliver support above and beyond their work remit. Therefore, the candidate will have to be happy to work within a tenacious and driven team. The students themselves face many challenges and must be constantly pushed to maintain progress on their programmes. Therefore, it is important for our Apprentice to be comfortable helping the students do to this, which could mean repeating the same rule or expectation day in and out, developing the skill to have authority with a lovely smile. The student facing role will involve working with many students who struggle to communicate their thoughts in English and will require patience and sympathetic questioning to get to the crux of the matter so as to be supportive in dealing with the student query. If we are interested in taking your application further, you will receive an email from a derby college email address (@derby-college.ac.uk). Please make sure that you check your inbox as well as your spam/junk folders, so you do not miss out on the opportunity to apply.

About this company

Derby College ESOL academy is a very busy, forward-thinking department with many opportunities for an apprentice to develop relevant skills. The team are ambitious and proud of their achievements and work environment and would expect the apprentice to strive to develop a similar outlook. Our provision caters for over 600 students across the city, primarily at the St James Centre but also at the DCG Roundhouse and Ilkeston campuses, as well as in community settings at FeeCafe, Arboretum Park and Community Enterprise Centre in Sinfin.

http://www.derby-college.ac.uk (opens in new tab)

Company benefits

Pension scheme, Cycle to Work scheme, 20 days holiday.

After this apprenticeship

At the end of the apprenticeship, should the applicant have proved themselves to be an asset to the team, there could well be a possibility to join the ESOL team as an additional administrator team member. Should a vacancy not be available, the candidate would be excellently prepared to follow this route at another establishment.

Ask a question

The contact for this apprenticeship is:

DCG

Chloe Purcell

chloe.purcell@derby-college.ac.uk

The reference code for this apprenticeship is VAC1000276557.

Apply now

Closes in 9 days (Saturday 28 September at 11:59pm)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

Cookies on Find an apprenticeship

Contents