Apprentice Receptionist/Administrator

Summary

Rocket Training Ltd are seeking a dedicated Receptionist/Administrator Apprentice to join our team on a full-time basis, working from our Liverpool office. As part of our Front of House team, you will be the first point of contact for our clients, both in-person and over the phone. Your role will also involve managing documents.

Annual wage: £11,648 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Thursday 8.30am to 4.30pm, Friday 8.30am to 3.30pm
35 hours a week
Possible start date: Monday 7 October
Duration: 1 Year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To provide an efficient reception service by meeting and greeting visitors, directing visitors to the appropriate member of staff, receiving phone calls and directing enquiries to the appropriate member of staff
To assist the recruitment administrator in the organisation of interviews, distribution of application forms, explaining processes and monitoring tests
To deal with general queries and attempt to resolve issues either directly or by referring people to other members of staff
To access learner database and input information
To update weekly registers and communicate student attendance to other staff
To collate information on learner travel and communicate information to administrator for payment
To update weekly timetables using starter and leaver information and communicate these timetables to staff
To work with the administrator with responsibility for learner surveys by contacting learners and updating responses

Where you’ll work

302-304 KENSINGTON

LIVERPOOL

L7 2RN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ST HELENS COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2
Training will be Assessor lead in the workplace
The Training Provider will be St Helens College

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

About this company

Rocket Training is a small independent Training provider in Liverpool founded in 1981 and we delivered Study Programmes to young people from Liverpool and the Wirral. Many of the young people come from disadvantaged backgrounds.

After this apprenticeship

Possibility of full-time employment
Progression onto Customer Service Level 3 Apprenticeship

Ask a question

The contact for this apprenticeship is:

ST HELENS COLLEGE

Sarah Bell

appenquiry@sthelens.ac.uk

The reference code for this apprenticeship is VAC1000276522.

Apply now

Closes in 10 days (Friday 4 October at 11:59pm)

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