IT Apprentice

Summary

Velocity Academy have an exciting new opportunity for an IT Apprentice with Overclockers, an online retailer of PC’s, based in Stoke-on-Trent. This is a fantastic opportunity for someone to get themselves into IT and kickstart a career.

Annual wage: £14,560 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday to Friday: 8.30am to 5.30pm (40 minutes for lunch and 2 x 10 minute breaks)
40 hours a week
Possible start date: Monday 7 October
Duration: 1 Year 3 Months
Positions available: 2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This role consists of building gaming PCs, either for stock, or built to order for customers. You will be provided with full training on PC hardware, enabling you to build PCs to customer specification and to provide second-to-none customer support, assisting customers with technical problems and returns.

You will support other areas of the department including testing, quality control, customisations and in addition, have exposure to all functions of the business helping you to develop a full understanding of how departments rely on and interact with each other.

Your duties and responsibilities in this role will consist of:

Read and interpret detailed build specifications and customer requirements for custom-built PCs
Select appropriate computer hardware components, including CPUs, GPUs, RAM, motherboards, power supplies, storage devices, and cooling systems
Assemble computer systems, ensuring proper installation and connection of all components
Conduct thorough testing of each PC build to ensure functionality, stability, and performance
Troubleshoot hardware and software issues that may arise during the build or testing process
Install and configure operating systems, drivers, and software applications as per customer preferences
Maintain a clean and organised workspace, as well as accurate records of builds and components
Stay up-to-date with the latest advancements in PC hardware technology and industry trends
Collaborate with team members to improve build processes, quality control, and efficiency
Assist customers with technical enquiries and provide exceptional customer service
Assist with inventory management for the ordering of hardware components when needed

Where you’ll work

OCUK LTD T/A OVERCLOCKERS UK

SHELTON BOULEVARD

STOKE-ON-TRENT

ENGLAND

ST1 5GP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

VELOCITY 1ST LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy

Apply the appropriate tools and techniques to undertake fault finding and rectification

apply Continuous Professional Development to support necessary business output and technical developments

Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders

Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate

Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders

Manage and prioritise the allocated workload effectively making best use of time and resources

Complete documentation relevant to the task and escalate where appropriate

Install or undertake basic software upgrades,either physically or remotely

Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements

Provide remote/F2F support to resolve customer requirements

Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Identify and scope the best solution informed by the system data associated with the task

Test and evaluate the system's performance and compliance with customer requirements.

Escalate non routine problems in line with procedures

Use basic scripting to execute the relevant tasks for example PowerShell, Linux

Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times

Apply the necessary security, in line with access and/or encryption requirements

Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely

Test and evaluate network environments

Monitor performance and usage of a network

Deploy applications on a network

Set up storage and data access for staff

Apply necessary security measures, in line with access requirements to a network

Carry out routine maintenance across network systems, ensuring organisational compliance

Monitor network-related workloads including DNS and firewalls

Install or undertake basic upgrades, either physically or remotely

Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.

Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.

Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.

Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy