Client Service Team Apprentice

Xeinadin

East Sussex, BN21 2AH

Closes in 16 days (Friday 4 October at 11:59pm)

Posted on 12 September 2024

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Contents

Summary

Xeinadin have a fantastic opportunity for a Client Service Team Apprentice. To support the with administration team within our office and assist in a broad range of tasks. To including working in reception.

Annual wage
£12,030.72 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday - Thursday, 8.30am - 5.30pm and Friday, 8.45am - 1.00pm.

36 hours a week

Possible start date

Monday 28 October

Duration

1 Year

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Meet and greet visitors to the office in reception
  • Perform reception duties
  • Answer the phone
  • Check diaries for the day
  • Carry out scanning of documents
  • Handle the posting, incoming and outgoing
  • Perform other administration duties where necessary

Full training will be given. 

Where you’ll work

2

Upperton Gardens

Eastbourne

East Sussex

BN21 2AH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

EAST SUSSEX COLLEGE GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    Customer Service Practitioner Level 2 Apprenticeship Standard:

    • East Sussex College will provide the apprenticeship standard which will include Knowledge, Skills, Behaviour, Diploma (if included), Functional Skills
    • East Sussex College will ensure Health & Safety, and Equality & Diversity

    Requirements

    Desirable qualifications

    GCSE in:

    • English (grade 4)
    • Maths (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Team working
    • Positive and friendly attitude
    • Confident telephone manner
    • Prepared to listen and learn
    • Good sense of integrity
    • Motivated by doing a good job
    • Confidentiality sensitive

    About this company

    Xeinadin was established in 2019 when more than 100 successful, independent, business advisory and accountancy practices across the UK and Ireland came together to re-imagine the future of accountancy. Our collective mission to provide locally forged, trusted business advice to SMEs through forward-thinking, close-knit relationships remains pivotal to our growth. It is our people who help drive our business forward, and we offer them future-focused career opportunities whilst supporting the individual specialisms. Our regional offices of over 1800 colleagues operate in collaboration across the Group, combining collective expertise to maximise our people’s potential. As part of one Xeinadin, our colleagues are able to draw on expertise and support from across our UK, Ireland and central teams, as well as benefitting from being a part of their local communities. Xeinadin are looking for a bright, friendly, positive team player to join their reception/administration team in their busy office.

    http://www.xeinadin.com (opens in new tab)

    Disability Confident

    Disability Confident

    A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

    You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

    After this apprenticeship

    Potential permanent full-time employment on successful completion of the apprenticeship.

    Ask a question

    The contact for this apprenticeship is:

    EAST SUSSEX COLLEGE GROUP

    Gill Ramsay

    gill.ramsay@escg.ac.uk

    030 300 39930

    The reference code for this apprenticeship is VAC1000276485.

    Apply now

    Closes in 16 days (Friday 4 October at 11:59pm)

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