Customer Service Apprentice Sales & Lettings

Summary

Morgan Brookes are currently looking to recruit a customer service sales & lettings apprentice. This is an excellent opportunity for someone looking for a career within the property sector, supporting the lettings team and the overall business.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday, 8.30am - 6.00pm and Saturday, 9.00am - 5.00pm. (Day off during week will be negotiated) Saturday work may be optional.
40 hours a week
Possible start date: Saturday 12 October
Duration: 1 Year 1 Month
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This role will involve supporting our lettings manager and property manager, enabling skills to be developed in our letting and management department as well as supporting the entire business with an administrative function.

You will be required to deal with:

Administer tasks as part of a normal office based work
Support the lettings team with their paperwork
Support the business with administration tasks, such as taking enquiries
Emailing clients, diary management
Procurement for the organisation

Where you’ll work

105 HIGH STREET

BENFLEET

SS7 1ND

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

RM TRAINING (UK) LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 - Equal to Level 2 (GCSE)
Functional Skills Level 2 English and maths, if required.
Full on-the-job training and support will be provided to enable the successful applicant to undertake the full range of duties required of the role. Delivery method and location of training has yet to be confirmed.
End-Point Assessment conducted by an external provider (interview, portfolio and synoptic test)

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4/C)
Maths (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Presentation skills
Administrative skills
Initiative

About this company

About the employer Established in 2013, we’ve rapidly built up a level of insight and expertise that has helped us grow to become one of only a handful of elite estate agents who capture more London buyers than anyone else. We guarantee to find your home the perfect match. We’re proud to add we even have a record number of properties sold at over the asking price. Our driving principle is Helping you grow. Whether you’re a young family, experienced seller, or an ambitious developer, our sole aim is to be right by your side as your needs adapt and grow and gain more from the property market. It’s easy to see why we’re different. Talk to us, compare us with other agents, and you’ll see that when it comes to exceptional, one-to-one personal service, we’re streets ahead. Even better, we’ve addressed many of the stressful issues involved with buying and selling, making the entire process as smooth and uncomplicated as possible. We’ve combined our expert knowledge of the local and national housing market, with mortgages and solicitors' services, all under one roof. It’s what makes Morgan Brookes different. It’s what makes us the key to successfully buying, selling and letting your home.

http://morganbrookes.co.uk/ (opens in new tab)

After this apprenticeship

Once apprenticeship is completed, there is the opportunity for a permanent role, but this is not always guaranteed.

Ask a question

The contact for this apprenticeship is:

RM TRAINING (UK) LIMITED

Katie

katie@rmtraining.co.uk

01702 782001

The reference code for this apprenticeship is VAC1000276415.

Apply now

Closes in 11 days (Friday 11 October at 11:59pm)

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