Internal Sales Support Apprentice

Summary

Are you looking for a business apprenticeship? You will be responsible for the exciting & challenging role of proactively building day-to day sales at PCM Group in Corby. You will be required to actively prepare and send quotations to customers whilst understanding their needs and requirements, identifying sales opportunities wherever possible.

Annual wage: £14,000 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Thursday, 8.30am - 5.00pm. Friday, 8.30am -3.45pm.
37 hours a week
Possible start date: Monday 7 October
Duration: 1 Year 9 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As an Internal Sales Support Apprentice at PCM Group in Corby this is an exiting opportunity for you to gain a business qualification.

You will be supporting the team of Sales Engineers, updating the Company CRM system, producing relevant quotes to help achieve targets.

Your key role will be:

To provide outstanding Customer Service to internal customers.
Produce spare parts quotations through the company CRM system.
Process spare part orders through company CRM System and Sage X3 and dispatch goods and invoice customers.
Assisting the Sales Engineers on potential new opportunities and assist with other areas of the business as required, providing cover where necessary.
To constantly strive to improve processes and share working knowledge for the benefit of colleagues and customers.
Work with the Team to achieve company goals and objectives, and attend all relevant training courses to develop skills and increase knowledge on products required to carry out role.
The employer pays a profit related pay bonus.

Where you’ll work

PCM Group UK Ltd

Pilot Road

Phoenix Parkway, Corby

NN17 5YF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BEDFORD COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administration
Level 2 Functional Skills English and maths

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 3)
maths (grade 3)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Confident
Good communication skills
Good time keeper

Other requirements

Candidates must carry out an initial interview with a member of Bedford College. Only candidates who have fully completed the application will be considered. Please be aware that the closing date is subject to change without prior notice.

About this company

Our vision is to be faithful to our pioneering spirit and to be a reliable partner to our customers, providing innovative and cost effective fluid handling solutions and services. For more than 85 years, PCM has been offering high quality, cost effective fluid handling solutions based on low life-cycle costs to our customers in oil & gas, food, and industry. Building on our experience, we want innovation to remain in our DNA and be faithful to our pioneering spirit. We want to contribute to the development of your activities in several ways, through technology innovation, through imagination, vitality and service. Customers all around the world trust us and count on our knowhow and our reliability to make them more competitive.

After this apprenticeship

Definite career path through PCM in Corby (or globally) - External Sales / Contracts / Project Engineering / Design on completion of your apprenticeship.

Ask a question

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