Apprentice Medical Secretary

Summary

An opportunity has arisen for an enthusiastic and organised individual(s) within the Division of Surgery at Mid Yorkshire Teaching NHS Trust as an apprentice Medical Secretary. This is an exciting opportunity to work alongside the surgical team to enhance and support the delivery of patient centred care within the Trust.

Annual wage

£23,614 a year

Minimum wage rates (opens in new tab)

Please note that the pay scale will be as follows. Pay is determined as a percentage of the pay for qualified staff. You will be remunerated in accordance with Annex 21 Agenda for Change.

Training course

Business administrator (level 3)

Hours

Monday – Friday 37.5 hours per week, which includes 7.5 hours for study through remote learning.

37 hours a week

Possible start date

Monday 4 November

Duration

1 Year 6 Months

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Act as a focal point for the clinical team
Provide a friendly and professional service, deal with enquiries from a multitude of sources following Trust policies and standard operating procedures
Liaise with GPs, other hospitals, patients, internal medical/non-medical staff and medical/non-medical external staff by a variety of means i.e. face-to-face/phone/e-mail/letter/faxes on a daily basis
Assist clinicians with administrative tasks, e.g. utilising IT systems or ensuring paper forms are completed
To ensure all duties are undertaken in line with standard operating procedures and to enable the achievement of Trust and Service specific Key Performance Indicators
To request, cancel and re-arrange appointments when necessary
Prioritise and ensure clinical investigations are acted upon appropriately and timely, within standard operating procedures and meeting KPIs
Accurate recording of all paper/computerised patient records, updating and amending information timely and within standard operating procedures

Where you’ll work

Aberford Road

Wakefield

West Yorkshire

WF1 4DG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

JC TRAINING & CONSULTANCY LTD

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Training schedule has yet to be agreed. Details will be made available at a later date.

Requirements

Essential qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Logical
Team working
Initiative
Non judgemental
Patience

About this company

Our mission is to provide high quality healthcare services at home, in the community and in our hospitals, to improve the quality of people’s lives.

http://www.midyorks.nhs.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

The apprentices will become a fully trained medical secretary with the opportunity of completing further courses to aid career progression within the NHS.

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