Business Support Apprentice

Summary

We're seeking a tech-savvy and detail-oriented candidate who possesses strong IT skills and excellent communication abilities. As a Business Support Apprentice, you’ll support key functions and enhance efficiency across our organisation and thrive in the dynamic world of business administration.

Annual wage

£12,675 a year

Minimum wage rates (opens in new tab)

Wage range for this Apprenticeship would be for under 18's & 1st Year of Apprenticeship starting annual salary would be £13,500.00 and for 19-20's annual starting salary would be £22,308.00.

Training course

Business administrator (level 3)

Hours

Monday- Friday 9am-5pm, 30 minute lunch break.

37 hours a week

Possible start date

Friday 1 November

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Responsibilities:
• Coordinate shipments, creating delivery notes & commercial documentation.
• Handle reception duties, responding to calls from customers, suppliers, and sales staff.
• Process sales orders for spare parts, repairs, and service contracts.
• Manage in-house repairs, organising returns, providing quotes, and dispatching.
• Verify delivery notes and handle returns to suppliers, ensuring effective communication.
• Track service, inspection, and calibration, arranging visits and timely dispatch.
• Assist with ISO9001 quality and ISO14001 environmental management system reporting.
• Handle printing of manuals, MSDS sheets & labels and maintain updated records.
• Manage filing and logging of test sheets.

You will:
• Understand the importance of following SOP (Standard Operating Procedure) and written processes to support the business.
• Develop an understanding of the complexities of being a global business.
• Generate records and documents.
• Learn about the relationships between different departments and the functions within.

Where you’ll work

Applied Thermal Control Ltd

39 Hayhill

LE12 8LD

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BURTON AND SOUTH DERBYSHIRE COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator apprenticeship standard (can include Level 2 elements if required)
Level 2 Functional Skills in maths and English (if required)

This apprenticeship is delivered through a combination of Work Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Administrative skills
Attention to detail
Communication skills
Customer care skills
Initiative
IT skills
Organisation skills
Presentation skills
Problem solving skills
Team working
Time-Management

Other requirements

Own transport is desirable due to location. Distance between employer and college is approx. 60-mile round-trip. College learning is intended to be remote/on-site to mitigate this, however candidates will be required to travel to the college campus in Burton on Trent (DE14 3RL) for Century Assessments/Enrolment/Induction.

About this company

ATC are the UK's premier chiller innovators, transforming industries since 1995. Our compact recirculating chillers, initially developed for laboratories, now serve a diverse global clientele, from paint manufacturing to space exploration. As part of SDI Group since 2017, we've grown exponentially and expanded our offerings by acquiring Thermal Exchange, renowned for bespoke cooling solutions since 1989. This collaboration enriched our portfolio, providing standard and specialized temperature control solutions with cooling capacities ranging from 500W to 1MW. We take pride in the impact of our work, contributing to vital projects like Coronavirus vaccinations. At ATC, our dynamic work environment fosters collaboration and innovation, where every team member's dedication counts. From solving complex challenges in industries like defence and vaccine development to pioneering renewable and green energy technologies, our team plays a significant role in shaping a cooler, greener future. Join ATC to be part of our exciting journey, making a difference with ground breaking projects and emerging technologies, and shaping a better world through exceptional cooling solutions.

After this apprenticeship

Successful completion of the apprenticeship could lead to a permanent position within the Production Team at ATC. You'll gain valuable skills for various roles in business, with a solid foundation for a diverse range of career paths within the business world. Other opportunities for growth and specialisation within ATC's expanding markets are also possible.

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