Air Freight Import & Export Co-ordinator Apprentice

Summary

Learning to apply a range of skills in order to provide an excellent service to customers including answering incoming calls, responding to emails, data entry and assisting with general administrative duties. This role is an on-going learning role within a busy freight forwarding company, with opportunities to progress.

Annual wage

£16,000 a year

Minimum wage rates (opens in new tab)

Performance increases throughout employment.

Training course

International freight forwarding specialist (level 3)

Hours

Monday to Friday 9:00am to 5:30pm.

37 hours a week

Possible start date

Monday 7 October

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Working openly and collaboratively in a small operational team where good communication skills, attention to detail, and the ability to prioritize and organize your workload are essential. A major aspect of the role will require communication with customers directly, so a positive attitude and friendly professional demeanour are also critical.

Assisting the general administration of the customer booking process
Data entry of work in NetFreight (Operational System)
Development of Knowledge of Air, Sea and Road Freight markets and procedures
Airline bookings, preparation of export documentation
Liaising with the Transport Department to book collections, deliveries, airport transfers etc.
Support the business in maintaining a positive and enjoyable working experience, aligned with our culture and values
Airline bookings, preparation of export documentation.
Liaising with Transport Department to book collections, deliveries, airport transfers etc.
Support the business in maintaining a positive and enjoyable working experience, aligned with our culture and values

Where you’ll work

UNIT 5

THE POLYGON BUSINESS CENTRE

DAVID ROAD

COLNBROOK

SL3 0QT

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Your training course

International freight forwarding specialist (level 3)

Equal to A level

Course contents

Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.

Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.

Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.

Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.

Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.

Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.

Identify and source data from customers, systems or colleagues.

Identify and resolve problems in line with responsibilities.

Create and maintain productive working relationships with internal and external customers.

Adapt communication based on the situation and the audience.

Identify problems outside of limits of responsibility and escalate within company policy.

Communicate in writing, preparing communications on technical matters.

Communicate with others verbally, including internal and external customers.

Air. Use and adapt terminology appropriate to the air freight industry.

Air. Select and use documentation appropriate to the air freight industry.

Ocean. Use and adapt terminology appropriate to the ocean freight industry.

Ocean. Select and use documentation appropriate to the ocean freight industry.

Road. Use and adapt terminology appropriate to the road freight industry.

Road. Select and use documentation appropriate to the road freight industry.