Business Administration Apprentice

Summary

Are you looking to start your career in Business Administration? Apply now for this great opportunity with a fantastic company based in Liverpool. Your duties would include providing administrative support in line with service level agreements, plus more.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday 8am - 5pm
40 hours a week
Possible start date: Monday 14 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Provide administrative support in line with service level agreements
Maintain polite and professional communication via phone, e-mail and mail
Manage diaries for a team of surveyors and technicians
Screen phone calls and route callers to the appropriate departments
General office tasks, filing, generating reports, booking meetings and re-ordering office supplies
Update insurer portals
Handle sensitive data in a confidential manner
Resolve administrative problems
Produce reports to management and insurers
Meet and greet visitors
This list is not exhaustive, and employee may be asked to perform other reasonable duties with this role

Where you’ll work

Stockpit Road

Knowsley Industrial Park

Liverpool

L33 7TQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

HUGH BAIRD COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will undertake a Level 3 Advanced Apprenticeship in Business Administration. This will include Functional Skills at Level 2 in maths and English if you don't already hold these qualifications or equivalent.

The course will be delivered within the workplace based in Kirkby, Liverpool by an experienced assessor who will visit once per month. You will complete off the job training 1 day per week, this will be arranged by your assessor and employer.

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Problem solving skills
Administrative skills
Team working
Flexible approach

About this company

The company was founded in 1948, with its headquarters in Liverpool. A successful expansion programme has seen the opening of an additional four offices spread across the north-west and into north Wales. We have maintained a steady turnover in the past two years, and with this has come investment in the latest online technologies and service facilities to ensure a comprehensive, professional and customer-focussed claims management service. As a company we have gone from strength to strength, bucking the downward trend in the property market and achieving real growth in the face of the toughest recession for a generation.

https://www.theforshawgroup.com (opens in new tab)

After this apprenticeship

Once qualified you may wish to further your career in administration by completing higher level qualifications.

Ask a question

The contact for this apprenticeship is:

HUGH BAIRD COLLEGE

Sarah Reynolds

sarah.reynolds@hughbaird.ac.uk

01513534453

The reference code for this apprenticeship is VAC1000276320.

Apply now

Closes in 4 days (Friday 27 September at 11:59pm)

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