Apprentice Hyundai Service Advisor- Gatwick

Summary

At Hyundai, You’ll be working within a fast-paced, challenging, environment, where you’ll be encouraged to push boundaries and challenge convention. You will order car parts using on-line systems, chase up missing or incorrect parts with suppliers and packing and returning any unused/unwanted parts.

Annual wage: £13,312 to £23,795.20 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday to Friday, between 08:00 and 17:00.
40 hours a week
Possible start date: Tuesday 15 October
Duration: 1 Year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

This is an exciting role with first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include:

Ordering car parts using on-line systems
Chasing up missing or incorrect parts with suppliers
Packaging and returning any unused/unwanted parts
Regular communication with mechanics
Liaising with customers to let them know when parts have arrived
Inbound and outbound telephone calls
Advice and guidance of products
Drive the department forward with external sales and to maximise sales at every opportunity
Working to a high level of customer service at all times and remain courteous and police to customers
Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
Upselling and cross-selling additional products and services
Booking in cars for MOT's and service
Liaising with workshop vehicle technicians for updates with vehicle repair timescales
Liaising with customers in a professional, polite and courteous manner both face to face and via the telephone
Working to a high level of customer service at all times
General ad hoc duties as and when required

Where you’ll work

West

Fleming House

Fleming Way,

Gatwick

RH10 9JY

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NOTTINGHAM COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications. https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

Level 2 Customer Service Practitioner apprenticeship standard,

Standard Training will include:

Nationally recognised qualifications
IMI level 2 Certificate in Customer Service for the Automotive Industry
ATA Accreditation Customer Service Advisor
Bespoke Hyundai certified training
Regular in dealer review and assessment visits
Functional skills if needed

Requirements

Essential qualifications

GCSE or equivalent in:

Maths/English (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Interest for the industry
Communication skills
Enthusiasm to learn
Hardworking
Punctual
Reliable
Computer literate

About this company

Being employed in a Hyundai approved dealer is a fantastic start to your working career. We’re proud to be global leaders in new technology and design and our dealers are looking for people with a creative flair and an active, practical and logical mind.

After this apprenticeship

Progressing onto a Level 3 Customer Specialist (ST0071/AP01) and become accredited as a Parts Advisor or a Customer Service Advisor
Possible permanent position on the completion of the apprenticeship
On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k

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