Digital Communications Technician Apprentice
LIV UNIFIED COMMS LTD
Greater Manchester, BL4 8AG
Closes in 21 days (Friday 11 October)
Posted on 11 September 2024
Summary
If you want a career that offers diversity, scope for creativity, a dynamic environment with an increasing demand in the market then unified communications engineering might just be your calling.
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Training course
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Information communications technician (level 3)
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Hours
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Monday - Friday, 9.00am - 5.00pm
37 hours a week
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Possible start date
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Friday 18 October
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and
work alongside experienced staff.
What you’ll do at work
- Installing, connecting, and testing cabling
- Diagnosing and fixing faults in systems
- Building and testing telecommunications / AV / CCTV components and equipment.
- General administration support to the Service team.
- Talking customers through basic user instructions after initial set up.
- Installing/Fault finding routers, modems, and network switches
- Visiting customer premises
- Working in the field
- Overtime when required
- Update the company ticketing system
Where you’ll work
11-13 Church Street
Farnworth
Bolton
Greater Manchester
BL4 8AG
Training
An apprenticeship includes regular training with a college or
other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
NOWSKILLS LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
ICT Level 3 Apprenticeship Standard:
- Your training takes place live online, on-demand online and 1:1 with your subject specialist digital tutor that you will have assigned to you
- Upon successful completion you will receive certification of your Level 3 ICT standard
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can
adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
- Quick learner
- Basic computer skills
Other requirements
There is a requirement within this role to travel to customer premises, so a full UK drivers licence, or to be working towards one is desirable.
About this company
LIV Unified Comms is committed to helping you save money, grow your business, and perform at your best.
Operating a full circle unified approached… we deliver proven, trusted, and reliable IT, telecoms and technology based solutions nationwide to businesses and organisations of all sizes.
Company benefits
Training and development to ensure you excel.
Technical Certifications / Training Courses.
Tools, uniform, and PPE.
Working in a role whereby no day is the same, offering new and exciting challenges.
After this apprenticeship
- After completion of the Level 3 ICT apprenticeship the apprentice will have the opportunity to progress onto full-time tech positions within the business should they prove to be the right candidate
Ask a question
The contact for this apprenticeship is:
NOWSKILLS LIMITED
The reference code for this apprenticeship is
VAC1000276267.
Apply now
Closes in 21 days (Friday 11 October)
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create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.