Facilities Services Operative Level 2 apprenticeship

Summary

Support the Site Manager and Leadership Team by carrying out a range of caretaking duties including security and supervision of the site and related equipment, and other caretaking duties including porterage, cleaning and maintenance.

Annual wage: £12,347 a year
Minimum wage rates (opens in new tab)
Training course: Facilities services operative (level 2)
Hours: Monday - Friday, Shifts to be confirmed.
37 hours a week
Possible start date: Friday 1 November
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The duties of the post as outlined will be subject to the appropriate risk assessment, safe systems of work and appropriate equipment being available and the relevant competencies of the postholder.

Security and Supervision:

Providing access, where possible, to the premises and classrooms in the event of snow or minor flooding or similar emergency situations
Dealing with enquiries from officers and employees of The Golden Thread Alliance, workers and contractors and, where appropriate, advising the Headteacher/Business Manager of their presence
Attempting to prevent unauthorised access onto the school premises or grounds

Caretaking and maintenance:

Undertaking cleaning of allocated area(s), and secondary cleaning as required
Ensuring that all areas within the site are free from litter and that all drains and gullies are free-flowing and clean
Clearing and supervising the clearance of all rubbish, food waste & recycling materials
Washing and cleaning of diffusers and replacing bulbs/tubes

Carrying out first line repairs and maintenance which are not beyond the scope and capability of the postholder including:

General plumbing work – e.g. repairing a leaking pipe, simple installation work, such as plumbing in a new tap, or replacing washer etc;

Redecoration as appropriate
Making good & redecorating damaged walls for example, following the removal of shelving or similar fittings
Fencing and boundary repairs, e.g. mending broken fencing panels or stakes, repairing holes in chain link fences etc
Glazing work, such as replacing smaller windows, re-beading or re-puttying glass panes, internal and external

Note:

Specialist contractors would be used for repairs to large window panes or double-glazed units or windows at a high level, and training will be provided in the delivery of maintenance tasks
Taking delivery of stores, materials and other goods and conveying them to their points of distribution
Dispatching laundry, goods, materials etc.
Ensuring that adequate supplies of cleaning materials and other supplies are available
Ensuring that all caretaking and cleaning equipment is in a safe and working condition and arranging for repair as appropriate

Where you’ll work

Temple Hill Primary Academy

St. Edmunds Road

Dartford

Kent

DA1 5ND

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

GLP TRAINING LTD

Your training course

Facilities services operative (level 2)

Equal to GCSE

Course contents

Comply with relevant health, safety and environmental legislation (Health and Safety at Work etc Act 1974) e.g. logging incidents, posting/distributing health and safety notices, checking fire extinguishers, fire alarms, confirming that checks have been carried out, use of PPE

Comply with other relevant legislation e.g. food safety, employment rights and responsibilities, data protection, equality, diversity and inclusion

Comply with standard operating procedures (SOPs) e.g. permits to work, contractor risk assessments, safe systems of work, site inductions

Carry out health and safety checks in accordance with SOPs

Report the findings of health and safety checks in accordance with SOPs

Identify risks, hazards and threats to people, property and premises in accordance with SOPs

Act on the findings of health and safety checks in accordance with SOPs

Implement site emergency and evacuation procedures in accordance with SOPs e.g. acting as emergency evacuation marshal, submitting evacuation plans and reports/audits

Report on the actions taken in accordance with SOPs

Collaborate with other colleagues (e.g. security officers, cleaning operatives, receptionists, engineers and catering staff) in accordance with SOPs

Respond to customers’ queries and incidents in accordance with SOPs

Take action that is appropriate to the nature of the FM query (e.g. clarifying straightforward contractual/SLA queries, referrals/escalation)

Deal with complaints in accordance with SOPs

Keep customers informed of developments, issues and delays in accordance with SOPs

Apply policies in sustainability and corporate social responsibility in accordance with SOPs

Identify areas for improvement in sustainable and corporate social responsibility performance in accordance with SOPs

Make practicable suggestions for improvements to corporate social responsibility performance in accordance with SOPs

Operate the stock management system in accordance with SOPs e.g. stock checking, replenishment, stock ordering

Confirm the correct functioning of equipment used to deliver FM services in accordance with SOPs (e.g. franking machines, reprographics equipment, cleaning equipment, vending machines, catering trolleys, radios, walkie-talkies etc.)

Report the findings of premises and equipment inspections in accordance with SOPs

Carry out quality assurance checks in accordance with SOP's to ensure that FM services are delivered to the required standard.

Deal with feedback or escalate issues beyond their level of authority in accordance with SOP's

Collect FM-related information from a variety of sources (e.g. from BMS, helpdesk or in-house systems) in accordance with the task specification

Collate FM and health and safety information as specified (e.g. preparing preliminary reports such as energy usage and sustainability, heating systems, lighting systems, security and access systems) in accordance with the task specification

Identify and report on opportunities for improvement from information collected in accordance with the task specification using appropriate software applications and communication platforms

Provide support to the access management system in accordance with SOPs (e.g. ID checks, key authorization, security marking, security access data, building security alarm systems (access, CCTV etc)

Ensure communal areas meet required standards of cleanliness and presentation in accordance with SOPs (e.g. cleanliness checks, keeping the area tidy and free from hazards, maintaining the currency of publicity displays, dealing with post, deliveries and laundry, acting as a traffic marshal, removing rubbish etc)

Greet and treat visitors in accordance with SOPs

Ensure service areas are maintained in accordance with SOPs for cleanliness and hygiene (e.g food preparation areas, control rooms, compactors and refuse areas)

Support others through the provision of reception services, events organisation, hospitality and catering, room set-up and restoration in accordance with SOPs and the task specification

Report issues and problems in accordance with SOPs

Log jobs and arrange for repairs and engineering maintenance in accordance with SOPs

Carry out inspections of premises and facilities to ensure the correct functioning of buildings and plant equipment in accordance with SOPs e.g. access systems, temperature checks, repairs carried out

Carry out minor repairs and maintenance or ensure that they have been carried out in accordance with SOPs e.g. changing toner, changing batteries, replenishing stationary, PPM audits

Report the correct operation of FM buildings and equipment in accordance with SOPs

Keep asset registers up-to-date (checks, reconciliation, record keeping) in accordance with SOPs

Complete and keep up-to-date personal development plans

Keep FM-related skills up-to-date

Keep FM-related knowledge up-to-date

Manage customer expectations in accordance with SOPs and organizational expectations

Communicate with customers confidently and clearly using communication methods that are appropriate to the situation in accordance with organizational expectations

Support the project team constructively and in a way that engenders positive relationships in accordance with organizational expectations

Report on the extent that objectives have been met and escalate any issues in accordance with organizational expectations

Your training plan

Facilities Services Operative Level 2 Apprenticeship Standard

This standard aligns with the following professional recognition:

Institute of Workplace and Facilities Management for Associate

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4/C)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Team working
Initiative
Non judgemental
Patience
Physical fitness

About this company

Temple Hill Primary Academy St Edmund's Road, Dartford DA1 5ND

After this apprenticeship

Possible progression to Site Manager

Ask a question

The contact for this apprenticeship is:

GLP TRAINING LTD

Gareth Homer

gareth.h@glptraining.co.uk

07494012771

The reference code for this apprenticeship is VAC1000276234.

Apply now

Closes on Thursday 31 October

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