Sales Apprentice

Summary

The role of Internal Sales Account Manager would suit someone with good communication skills and a passion for ICT. The successful applicant will be office based initially, and an IT Sales Apprenticeship will be offered to them. There will also be options for further training, and progression within the company.

Annual wage: £18,000 a year
Minimum wage rates (opens in new tab)
Training course: IT technical salesperson (level 3)
Hours: Monday - Friday 8.30am - 5.00pm
37 hours a week
Possible start date: Monday 14 October
Duration: 1 Year
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

With a great starting salary and team bonus structure, the role of Internal Sales Account Manager would suit someone with good communication skills and a passion for ICT. The successful applicant will be office based initially, and an IT Sales Apprenticeship will be offered to them. There will also be options for further training, and progression within the company.

Internal Sales Account Manager job:

Receive inbound calls from customers
Resolving customer queries
Produce quotations
Organising sales visits for the external account managers
Maintaining accurate records and updating the in-house database software
Attend conferences and meetings
Reviewing sales performance

Ideal Skills/experience:

Excellent customer service skills
Good telephone manner
Good communication skills
Experience of working with targets
Self-motivated
Punctuality
Being organised with attention to detail
IT Product knowledge an advantage

Hours of work: 8.30am - 5.00pm Monday to Friday

Where you’ll work

141 Cambridge Road

Southport

PR9 7LN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

MERCURI INTERNATIONAL (UK) LIMITED

Your training course

IT technical salesperson (level 3)

Equal to A level

Course contents

Communication: works both independently and as part of a team and following the organisation’s code of practice; demonstrates an ability to communicate effectively and present both in writing and orally at all levels, using a range of tools.

Customer Experience: demonstrates strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during sales operations and whilst defining requirements with an emphasis on customer satisfaction and relationship management.

Data Security: operates securely in line with organisational guidance, legislation and organisational software packages and complies with security of data and can effectively record, analyse and communicate data at the appropriate level using the organisation’s standard tools and processes throughout all sales interactions.

Problem solving: applies structured techniques for troubleshooting, problem solving and analyses problems by selecting the appropriate tools and techniques in line with organisation guidance when dealing with sales as well as routine tasks

Assesses and qualifies sales leads by developing a clear understanding of clients’ business needs and advising how these might be met with appropriate products, tools and techniques.

Project management: works flexibly and demonstrates the ability to work under pressure independently and as part of a team to progress sales and manage their time, workflow, priorities and projects.

Interprets and follows: health and safety legislation to securely and professional work productively in the work environment; Data Protection Act 1998; Sales of Goods Act 1979.

Sales process: professionally operates all sales-related tasks to maintain integrity, brand and company image during negotiations, handling of objections and closing sales with an understanding of the markets and external competitors

Technical: ability to understand and explain the technical portfolio and technical systems sold within the organisation and can use the current hardware and operating systems available.

Database and Campaign Management: prioritises their contacts and keeps an up to date database knowing when and why to contact current consumers or prospects in line with organisational requirements.

Context / CPD: identifies and negotiates personal development in the context of the wider business and how their role relates to other roles in the business.

Logical and creative thinking skills

The ability to interact effectively and professionally with a range of different types of customer

Ability to think analytically and to solve problems

Ability to work independently and to take responsibility

Ability to work with a range of internal and external people

Ability to communicate effectively in a variety of situations

Ability to operate in a secure manner

Your training plan

You will be undertaking the IT Sales Level 3 Programme, which will be delivered to you by Mercuri International UK
Functional Skills in maths and English, if required
On and off the job training and location to be confirmed
Mercuri are Global Leaders in Sales and Leadership Training and are a Business Improvement Consultancy.

The duration of the programme is approximately 12 months. Training is delivered through a series of workshops, online learning and coaching through 1:1 sessions with your nominated coach.

The training and theory are designed to be relevant and applicable to your day-to-day role, it will challenge you and push you to achieve excellence.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 6)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Presentation skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

Other requirements

Good verbal and written communication skills Good Telephone Manner

About this company

Apex Network Solutions Ltd has over 30 years combined experience in delivering both high end and innovative technologies within the Education sector. We aim to offer solutions that are specific yet flexible to our client’s needs, assisting them in delivering ICT across an ever expanding curriculum. Creating a strong supportive partnership is a key part of our business ethos. A close relationship helps to fully understand our client’s needs and objectives, thus helping create customized solutions that address short and long term visions. The partnerships created and maintained with major technology manufactures are equally fundamental in allowing us to offer solutions that just simply work! This collaborative approach enables Apex Network Solutions to design, deliver, install and support our projects at the best possible price and with low total costs of ownership. With any successful business, it’s calibre of staff is paramount and having the right skill set can help maximize our clients’ experience and often exceed their expectations. Our technical staff is accredited to the highest level in the solutions we offer. This not only provides a greater level of customer care, but ultimately means fixes and diagnostic are kept to a minimum with no requirements for escalations.

http://www.apexns.co.uk (opens in new tab)

After this apprenticeship

There will also be options for further training, and progression within the company.

Ask a question

The contact for this apprenticeship is:

MERCURI INTERNATIONAL (UK) LIMITED

Bernadette Stone

Bernadette-stone@mercuri.co.uk

07552529792

The reference code for this apprenticeship is VAC1000276228.

Apply now

Closes in 17 days (Sunday 6 October at 11:59pm)

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