Business Admin Apprenticeship

Green Thumb

WIGAN, WN5 8US

Closes in 15 days (Saturday 12 October at 11:59pm)

Posted on 25 September 2024

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Summary

Very relaxed and comfortable working environment. Small but loyal and friendly work colleagues.The successful candidate will find that their day passes quickly but it is not a pressurised environment, We have a radio playing in the office and plenty of time for chatting about work and life in general.

Annual wage
£10,816 a year

Minimum wage rates (opens in new tab)

Bonus payments are available for booking in additional work

Training course
Business administrator (level 3)
Hours
Monday to Friday 9am – 4pm (1/2-hour lunch break)

32 hours a week

Possible start date

Friday 1 November

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Taking phone messages from new and existing customers

  • Allocating BACS payments to customers’ accounts.

  • Taking Debit/Credit card payments and allocating to customers’ accounts.

  • Daily banking and reconciliation of all payments.

  • Ringing existing customers with appointment dates

  • Emailing customers and responding to email queries

  • Setting up direct debits

  • Booking in new leads

  • Debt chasing

  • Following up unconfirmed quotes

Where you’ll work

14 BRYONY CLOSE

WIGAN

WN5 8US

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WIGAN AND LEIGH COLLEGE

Your training course

Business administrator (level 3)

Equal to A level

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

    • Your training plan

    • Lots of company training on our own Learning and development portal
    • Training on Salesforce (CRM system)
    • Self-Study time at home (1 day/week to achieve Level 3 in Business Administration)

    Requirements

    Essential qualifications

    GCSE in:

    • English (grade 4)
    • Math (grade 4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Presentation skills
    • Administrative skills
    • Number skills
    • Logical
    • Team working
    • Creative
    • Initiative
    • Non judgemental
    • Patience
    • Physical fitness
    • Good telephone manner

    Other requirements

    The Office is not on a bus route and so the ideal candidate would have their own transport or the ability to get to the office 4 days a week. The working day will be office-based working at a computer with an office phone to receive and make phone calls.

    About this company

    GreenThumb is a local lawn treatment company looking after 2000 customers’ lawns in the Wigan area. We carry out various treatments including fertilizing, weed killing, moss control and aeration and scarification. The office is situated at Crows Nest Business Park in Billinge and is a very comfortable working environment with toilet facilities, kitchen and on-site parking.

    https://www.greenthumb.co.uk/pages/wigan/?utm_source=GMBlisting&utm_medium=organic (opens in new tab)

    Company benefits

    We have a Bupa helpline for any employee problems that they are worried about.

    After this apprenticeship

    • The successful candidate will hopefully work towards a full-time job provided they have shown the ability to work as a team and have become a useful asset to the company.

    Ask a question

    The contact for this apprenticeship is:

    WIGAN AND LEIGH COLLEGE

    Gabriella

    g.may@wigan-leigh.ac.uk

    The reference code for this apprenticeship is VAC1000276210.

    Apply now

    Closes in 15 days (Saturday 12 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.