DAF Customer Service Advisor Apprentice - Banbury

GB FLEETCARE LIMITED

Oxfordshire, OX16 4SP

Closes on Saturday 30 November

Posted on 11 September 2024

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Summary

To provide a service that books, as applicable, vehicles in and out for repair work in a manner that minimises customer waiting time and delivers high levels of customer satisfaction. Issuing courtesy cars and dealing with associated paperwork.

Annual wage
£17,680 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday-Friday, 09:30-18:00. Weekend work may be included.

40 hours a week

Possible start date

Sunday 1 December

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Book customer cars in for repair/attention either by telephone or by way of personal visits. As a result of this, prepare job cards and files as necessary
  • Maintain a filing system for job cards, invoices and associated paperwork and provide vehicle progress reports when requested by the customer
  • On completion of the job, collect payment from the customer paying particular attention to banking/ security arrangements and the payment of excesses on certain insurance policies
  • Handling all relevant administration

Where you’ll work

10 Thorpe Way

Banbury

Oxfordshire

OX16 4SP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SKILLNET LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • You will achieve a Customer Service Level 2 qualification
    • The apprentice will do their training in house with the skills coach
    • This will take place once every 28 days
    • There is no college involved so no block release is required

    Requirements

    Essential qualifications

    GCSE or equivalent in:

    • English and Maths (grade 4+)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • None of the above

    About this company

    GB DAF - Banbury is part of the GB Fleetcare Group of Compaines. GB Fleetcare provides a comprehensive range of affordable contract maintenance packages that allows you to manage cost without compromising quality of service. We provide fixed price contracts on all makes of trucks or trailers, which can include tail lifts, fridges and tyres. Our contracts are truly versatile and range from service only agreements to fully bespoke contract maintenance. We don’t limit our service to new equipment but are fully able to offer contracts for vehicles up to seven years and trailers up to ten years of age. If running your own workshop is no longer core to your business why not discuss the benefits of contracting it out to us.

    https://www.gbdaf.com/about-us/ (opens in new tab)

    After this apprenticeship

    • The potential to work further up in the service department. This could involve becoming an area service manager

    Ask a question

    The contact for this apprenticeship is:

    SKILLNET LIMITED

    Jamie Rogan

    jamie.rogan@skillnet.org.uk

    01923216165

    The reference code for this apprenticeship is VAC1000276190.

    Apply now

    Closes on Saturday 30 November

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.