IT Infrastructure & Field Engineer Apprentice

Summary

If you want to move forward with your IT career, each day to be different than the previous one and to learn every IT aspect, then this is the right place. The role at Rocket Computer Services is an excellent opportunity for an aspiring IT Helpdesk Support / IT Support Engineer / IT Technician, to learn new skills and progress within the IT field.

Annual wage: £18,000 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday - Thursday, 08.00 - 15.30; Friday, 08.00 - 14.30.
34 hours a week
Possible start date: Monday 4 November
Duration: 1 Year 10 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This role is a fantastic first step towards working in IT support with local schools and businesses. You will be part of a flexible and friendly team where you will learn a vast range of support requirements and technologies. Progression opportunities are offered for the successful candidate upon completion of their apprenticeship and integration with the team.

What will my new role involve?

Joining the team as an IT infrastructure apprentice, you will learn:

How to install and maintain computer hardware, laptops, audio/visual equipment and peripherals
Routine administration including data backups and Active Directory maintenance
Software installation, maintenance and upgrading in line with rocket development policy
Administration and development of Internet, Intranet, Extranet, and E-mail systems, including learning platforms and websites
To keep abreast of technological developments and encourage the use of ICT at all levels
To support staff and students with the set-up and preparation of ICT equipment around clients

An enhanced DBS check is required for this role.

Where you’ll work

Victory Primary School

Allaway Avenue

Portsmouth

PO6 4QP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

PETA LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy

Apply the appropriate tools and techniques to undertake fault finding and rectification

apply Continuous Professional Development to support necessary business output and technical developments

Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders

Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate

Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders

Manage and prioritise the allocated workload effectively making best use of time and resources

Complete documentation relevant to the task and escalate where appropriate

Install or undertake basic software upgrades,either physically or remotely

Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements

Provide remote/F2F support to resolve customer requirements

Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Identify and scope the best solution informed by the system data associated with the task

Test and evaluate the system's performance and compliance with customer requirements.

Escalate non routine problems in line with procedures

Use basic scripting to execute the relevant tasks for example PowerShell, Linux

Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times

Apply the necessary security, in line with access and/or encryption requirements

Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely

Test and evaluate network environments

Monitor performance and usage of a network

Deploy applications on a network

Set up storage and data access for staff

Apply necessary security measures, in line with access requirements to a network

Carry out routine maintenance across network systems, ensuring organisational compliance

Monitor network-related workloads including DNS and firewalls

Install or undertake basic upgrades, either physically or remotely

Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.

Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.

Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.

Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy