Business Administration apprentice

Summary

Here at ACG, we're all about supporting our customers with their cash flow efficiencies. If you are looking to take your next career step into Administration, this could be the perfect opportunity for you!

Annual wage: Competitive
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday - Friday - shifts to be confirmed
35 hours a week
Possible start date: Monday 30 December
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Review and prepare invoice packs in order to make payment
Build and maintain relationships with repairers whilst chasing outstanding documents for invoice packs
Adding claims on to inhouse bespoke system maintaining a high level of attention to detail
Calling insurance companies to discuss out of process details before funding claims

Where you’ll work

ACG House

620 Birchwood Boulevard

Warrington

WA3 7QU

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

1ST2 ACHIEVE TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Business Administrator Level 3 Apprenticeship Standard
Training will take place at the workplace via tutor led monthly sessions
The qualification will be gained in approx. 15 -18months

Requirements

Essential qualifications

GCSE in:

Maths & English and 3 other subjects (grade 4 or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Analytical skills
Logical
Team working
Creative
Initiative

Other requirements

Please consider your travel time.

About this company

For over a decade, Accident Credit Group Ltd (ACG) has funded hundreds of thousands of insurance claims invoices and is viewed as a leading funder and partner. Established in 2010, ACG was born with the collective thought of ‘taking away the time, cost and worry of chasing debt’ for its customers. With the company’s founders having an extensive background in finance, insurance and the car hire industries, their expertise and vision launched a credit repair model that supported the growth of an established UK-based car hire company.

https://acg.co.uk/about-us/ (opens in new tab)

Company benefits

Annual bonus. £50 per month Pick and Mix scheme - company contribute £50 for benefits including gym membership, Perkbox, monthly on-site massage and cash plan (claiming back prescriptions).

After this apprenticeship

When you have successfully completed the apprenticeship, there is a permanent position available
The company are also growing so more senior and manager roles will become available as the business evolves

Ask a question

The contact for this apprenticeship is: