Client Engagement Adviser Apprentice

Summary

They will be working across 4 different businesses that all link to property. You will learn the industries of mortgages, Wills, surveying, estate agency and property investing. You will learn aspects of finance and property, with the opportunity to progress in the businesses to a leadership role and other roles in the group following the apprenticeship.

Annual wage

£13,312 a year

Minimum wage rates (opens in new tab)

In second 6 months monthly bonuses will become available

Training course

Customer service practitioner (level 2)

Hours

8-10 start, 4-6 finish on a rota basis - 8 hours with breaks and lunch.

40 hours a week

Possible start date

Thursday 31 October

Duration

1 Year

Positions available

3

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Responsible for incoming calls
Appointment booking
CRM planning
All phone activities
Working close to the business owners and shareholders

Where you’ll work

3a Oakmede House

Binfield

Bracknell

RG42 4JF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

STORYY TRAINING LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Training will take place during your working hours in your workplace through a blend of monthly online tutorials and face to face assessments visits as required.

Requirements

Essential qualifications

GCSE in:

English (grade Grade C or Grade 4)
Maths (grade Grade C or Grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Patience

Other requirements

Please ensure that you have an up to date CV

About this company

Much like a version of how ‘real estate’ works in the US, the avocado brokerage guarantees that every client will directly work with the business owner. Each partner agent becomes your personal agent and is committed to working with a small exclusive amount of clients only. Our agents conduct the initial valuation, they create the bespoke marketing campaign, film your personal property video, conduct all the viewings, negotiate each offer on your behalf, and they personally handle the legal process. No departments or call centers; just you and us.

https://avocadopropertyagents.co.uk/ (opens in new tab)

After this apprenticeship

The role with teach fantastic life lessons around finance and property, with the opportunity to progress in the businesses to a leadership role and other roles in the group following the apprenticship.

Ask a question

The contact for this apprenticeship is: