Service Design Apprentice

Summary

The Children’s Society is excited to be offering a Service Design apprenticeship for the first time. The apprentice will be supported by our Service Design team and other colleagues situated in service delivery giving the apprentice a well-rounded network of expertise.

Annual wage: £23,008 a year
Minimum wage rates (opens in new tab)
Training course: Service designer (level 6)
Hours: Monday to Friday 9am - 5pm
35 hours a week
Possible start date: Monday 28 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Overview

Learning about a design process
Learning how to research what new services should be
Understanding how to use research findings to decide what actions to take
Developing creative skills to build new ideas and visual outputs
Testing ideas and activities to learn what works in reality and what needs to change
Working with young people throughout this process
Being a part of the JGA Service Design cohort and completing their apprenticeship training
Being involved in real life service design projects within The Children’s Society, which you will be able to put your own creative stamp on
Working on projects including face to face and digital services.

Specifically:

Working with our Senior Service Designer supporting with activities such as workshops, interviews, creative sessions, testing 
Working with the Manchester Missing team to help them to get young people’s input and improve their activities and resources
Helping us to improve how we work with young people in the Design team and more broadly

Developing your skills

We will help you to develop confidence with public speaking and supporting group sessions
You will learn how to communicate visually and tell stories to help people understand design work
You will see how our Manchester Missing service works to help young people and how it can be made even better
We will make sure you have time to reflect on what you’re learning and set your own goals
There will be lots of chances to collaborate with different teams and partners

Where you’ll work

WYTHENSHAWE

First Floor Offices

17 Rowlandsway, Wythenshawe

Manchester

M22 5RG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

JGA LIMITED

Your training course

Service designer (level 6)

Equal to degree

Course contents

Champion and advocate the benefits of service design and user centred solutions.

Interpret, analyse, and challenge a design brief.

Systematically analyse and apply problem-solving techniques to complex service design challenges.

Use service design methods to design new propositions, products, and services, and improve existing ones.

Co-design, workshop, and facilitation of service design activities with stakeholders and users.

Map the current and future states of a service journey collating information from multiple sources to form a single view of the service.

Select, formulate and apply qualitative and quantitative user research methods and approaches.

Analyse and evaluate findings from qualitative and quantitative research methods to understand and prioritise user needs.

Evaluate arguments, assumptions, abstract concepts, and data to make judgements, and develop questions to achieve a solution to a problem.

Select and use ideation methods to generate multiple solutions to complex problems.

Prioritise potential solutions to select which to take forward to further development.

Prototype concepts and solutions from low to high degrees of fidelity.

Evaluate prototype solutions, selecting the most appropriate methodology.

Select, formulate and apply a range of user testing methods to ensure any service changes create the desired impact.

Apply user-centred design processes to iteratively develop concepts and solutions.

Evaluate solutions in place to continually improve the service for users and stakeholders.

Critically analyse, interpret and evaluate complex information and concepts.

Communicate complex information, concepts and ideas adapting for different audiences.

Influence, negotiate and challenge stakeholders in the delivery and decision-making process.

Considers multiple viewpoints including those of the internal stakeholders, service users and service providers.

Work with multidisciplinary teams.

Work ethically and sustainably, to ensure research and design activities are carried out to the highest practice in ethical standards.

Manage project to timescales and budget requirements.

Identify and apply emerging industry developments to continuously improve service design practice.

Provide support, specialist advice, and guidance.

Identify the training requirements for their teams and stakeholders.

Your training plan

The training includes;

2 half day interactive seminars and a round table catch up each month
3 mini projects - set every third month throughout the programme
1 end-to-end project
Monthly round tables plus 1:1 coaching sessions
Quarterly formal progress reviews
Off The Job Hours - Putting learning into practice
(minimum 6 hours per week)
Progress is recorded via OneFile - An online learning journal tool

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Organisation skills
Problem solving skills
Presentation skills
Administrative skills
Team working
Creative

Other requirements

We are looking for are someone who; Can make a commitment to complete a 3-year apprenticeship and is at a point in your life-journey to take on this challenge. Sees themselves in a future job that uses creativity and design. Brings curiosity and empathy for other people and for wider research and inspiration

About this company

We are a national charity working to transform the hopes and happiness of young people facing abuse, exploitation and neglect. We support them through their most serious life challenges and we campaign tirelessly for the big social changes that will improve the lives of those who need hope most. We've been doing this for 140 years and we won't stop until we've built a society where hope is alive in every child.

https://www.childrenssociety.org.uk/ (opens in new tab)

After this apprenticeship

Continuous reviews throughout the apprenticeship to understand further learning opportunities.

Ask a question

The contact for this apprenticeship is:

The Children's Society

Jessica Ann Veno

The reference code for this apprenticeship is VAC1000276113.

Apply now

Closes in 11 days (Monday 30 September)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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