Information Communications Technician Apprentice (ICT)
CORNERSTONE BUSINESS SOLUTIONS LTD
PRESTON FARM, TS18 3TG
Closes on Monday 11 November
Posted on 11 September 2024
Summary
Cornerstone are looking for a tech minded apprentice who has personal skills to help our customers with IT support. This role will give you a great insight into cloud services, telephony & more. This is an exceptional opportunity for a tech enthusiast to be a part of Cornerstone Business Solutions. The successful learner will gain Level 3 ICT.
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Training course
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Information communications technician (level 3)
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Hours
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Monday to Friday
8am to 5pm
37 hours a week
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Possible start date
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Monday 25 November
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and
work alongside experienced staff.
What you’ll do at work
- Prepare customer computers and computer related equipment ready to be taken onsite for installation
- Install and configure software applications
- Diagnose and repair customer computer’s, network equipment, computer-linked equipment and computer-related equipment
- Help produce and maintain IT statistics, reports, checklists and other documentation as necessary
- Assist with the upkeep of the IT inventory
- Maintain and update customer interaction on company CRM software
- Pro-actively implement the company’s policies and procedures
- Undertake any other relevant duties that may be reasonably requested by the company
Where you’ll work
MAP HOUSE
3 GEORGE STEPHENSON COURT
OFF WESTLAND WAY
PRESTON FARM
TS18 3TG
Training
An apprenticeship includes regular training with a college or
other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
MIDDLESBROUGH COLLEGE
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
- Level 3 Information Communication Technician
- Support Pathway
- One day per week, day release
- Middlesbrough College
Requirements
Essential qualifications
GCSE or equivalent in:
- Maths and English (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can
adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Problem solving skills
- Team working
- Initiative
- Passion for Technology
Other requirements
This vacancy is to start immediately therefore you must be available to start before applying. All closing, interview and start dates are subject to change and may close early if sufficient applications are received. Please ensure you apply early to avoid disappointment.
Northern Skills will check candidates' eligibility prior to any interviews.
About this company
Cornerstone Business Solutions are a multi award winning IT services business based in the North east of England. We pride ourselves on our levels of customer service and have brought back true service values to the industry. Cornerstone Business Solutions follow a tried and tested process designed to dovetail our services with our client’s unique business needs.
https://cornerstonebs.co.uk/ (opens in new tab)
After this apprenticeship
- Opportunity may arise if you are working towards targets set by the business, there may be an offer of full-time employment and further studies for a level 4 qualification
Ask a question
The contact for this apprenticeship is:
MIDDLESBROUGH COLLEGE
The reference code for this apprenticeship is
VAC1000276112.
Apply now
Closes on Monday 11 November
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