Business Growth Apprentice

Summary

A fantastic opportunity has arisen for a Business Growth Apprentice position in our Gateshead office. You will be a key member of the commercial function supporting the sales team with client generation, account management, market research and product knowledge.

Annual wage: £15,000 a year
Minimum wage rates (opens in new tab)
Training course: Sales executive (level 4)
Hours: Monday - Friday 8.45am - 5.15pm
37 hours a week
Possible start date: Monday 14 October
Duration: 1 Year 6 Months
Positions available: 2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Build and maintain strong networks across the business, always willing to support various teams
Grow an understanding of company portfolio, service offering and customer needs
Develop an understanding of IT and Managed Print Market
Supporting the marketing function as a sales tool
Prospecting customers via telephone
Thinking outside of the box to generate business
Developing sales techniques and implementing them within the role
Successfully closing sales
Account managing and growing accounts
Dealing with enquiries via email and telephone
Update the companies CRM system
To undertake any such other reasonable duties within your skillset as may from time to time be required by your manager

Where you’ll work

Albany House

Albany Road

East Gateshead Industrial Estate,

Gateshead

NE8 3DG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ZENITH PEOPLE LIMITED

Your training course

Sales executive (level 4)

Equal to higher national certificate (HNC)

Course contents

Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.

Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.

Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.

Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.

Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.

Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.

Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.

Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.

Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.

Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.

Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.

Your training plan

A fully work based programme undertaking Level 4 Sales Executive Apprenticeship Standard qualification over 18 months. You will receive support from your employer mentor throughout as well as your training provider who will come out on site to deliver your apprenticeship qualification.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Attention to detail
Communication skills
Customer care skills
IT skills
Problem solving skills
Team working

About this company

Total Business Group, established in 1992, always aims to provide our customers with top-quality products, sales, service, and support. A team of experienced salespeople will give the best professional and ethical advice in plain, honest language. Products are selected from the world's top manufacturers, including Toshiba, Konica Minolta, Develop, Lenovo, HP, Dell, IBM, Epson, Filestar Document Management, PaperCut, Sage, Microsoft, and Sonicwall. This comprehensive range of technology allows us to provide a combination of quality, reliability, and versatility to ensure that your needs are totally satisfied. Our service department is the backbone on which the success of the business depends. Experienced engineers are trained by our manufacturers to maintain equipment to the highest levels, minimising annoying 'downtime' and maximising your company's efficiency.

After this apprenticeship

Career progression, training and development opportunities within the business. This successful candidate for this role could see progression into an External Account Manager position.

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