Level 3 ICT Technician Apprenticeship

Summary

You will work under the guidance of experienced IT professionals to provide technical support and assistance to staff and students within the school. The position is ideal for individuals looking to start a career in IT, with opportunities for growth and professional development.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday - Friday 8am to 4pm (30 minute break)
37 hours a week
Possible start date: Tuesday 1 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

This entry-level role is designed to offer hands-on training and exposure to various aspects of IT and AV, including troubleshooting hardware/software issues, setting up equipment for the desired event and maintaining network systems.

Key Responsibilities:

Assist in diagnosing and resolving hardware, software, audio visual, and network issues.
Support the installation, configuration, and maintenance of computers, printers, sound desks, projectors and other IT equipment.
Respond to help desk requests and provide user support both in-person and remotely.
Learn to manage and maintain IT inventory, ensuring accurate records of equipment.
Participate in routine system maintenance and updates.
Collaborate with the IT team to develop skills in network administration and audio visual setups.
Follow school policies and procedures for IT operations and security.

Specific vacancy requirements:

A keen interest in IT and technology with a desire to learn.
Basic understanding of computer systems, networks, audio and common software applications.
Good problem-solving skills and attention to detail.
Excellent communication and customer service skills.
Willingness to work as part of a team and take on new challenges.

Where you’ll work

Goring Street

Goring-By-Sea

Worthing

BN12 5AF

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ESTIO TRAINING LIMITED

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy

Apply the appropriate tools and techniques to undertake fault finding and rectification

apply Continuous Professional Development to support necessary business output and technical developments

Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders

Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate

Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders

Manage and prioritise the allocated workload effectively making best use of time and resources

Complete documentation relevant to the task and escalate where appropriate

Install or undertake basic software upgrades,either physically or remotely

Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements

Provide remote/F2F support to resolve customer requirements

Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Identify and scope the best solution informed by the system data associated with the task

Test and evaluate the system's performance and compliance with customer requirements.

Escalate non routine problems in line with procedures

Use basic scripting to execute the relevant tasks for example PowerShell, Linux

Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times

Apply the necessary security, in line with access and/or encryption requirements

Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely

Test and evaluate network environments

Monitor performance and usage of a network

Deploy applications on a network

Set up storage and data access for staff

Apply necessary security measures, in line with access requirements to a network

Carry out routine maintenance across network systems, ensuring organisational compliance

Monitor network-related workloads including DNS and firewalls

Install or undertake basic upgrades, either physically or remotely

Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.

Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.

Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.

Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy