Business Growth Apprentice

Summary

To learn about the products manufactured by Marmax Products and the processes used by the production areas. As well as learning about the recycled plastic materials used in the manufacture of our products and the unique selling points that this type of product offers.

Annual wage: £16,000 a year
Minimum wage rates (opens in new tab)
Training course: Sales executive (level 4)
Hours: Monday - Thursday, 08.30 - 17.00. (2x 15 min breaks) Friday, 08.30 - 13.30.
37 hours a week
Possible start date: Monday 7 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To research and identify potential customers in order to create a call list for sales calls.
To answer telephone calls which are sales leads and convert them into sales.
To call existing or potential customers with the aim of selling our products.
To develop positive relationships with customers and potential customers.
To prepare customer quotation based on customer requirements.
To follow up customer quotations with the aim of converting them into sales.
To process Sales Orders on the system and ensure that the delivery of the order is completed in a timely manner, this will involve liaising with other departments such as planning, production, despatch and the stores areas.
To answer and resolve any customer queries or concerns during the ordering process.
To resolve any post-delivery issues raised by the customer.
To provide excellent customer service.
To use the Company Business Central system to create quotations, sales orders and record customer information and communications.

Where you’ll work

Units 9 - 16, Tanfield Lea South Industrial Estate,

Station Field Road,

Stanley

DH9 9QX

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

ZENITH PEOPLE LIMITED

Your training course

Sales executive (level 4)

Equal to higher national certificate (HNC)

Course contents

Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.

Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.

Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.

Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.

Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.

Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.

Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.

Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.

Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.

Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.

Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.

Your training plan

A fully work based programme undertaking Level 4 Sales Executive Apprenticeship Standard qualification over 18 months. You will receive support from your employer mentor throughout as well as your training provider who will come out on site to deliver your apprenticeship qualification.

Requirements

Essential qualifications

GCSE or equivalent in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Attention to detail
Communication skills
Customer care skills
IT skills
Organisation skills
Problem solving skills

Other requirements

25 days holiday per annum (Pro Rata), including Christmas shutdown period and Bank Holidays Simply Health package after 3 months probationary period Potential Company Christmas and Annual Bonus (Company Performance Related) Invitation to Christmas Party and Annual Race Day

About this company

Marmax Products are seen as one of the market leaders in the manufacturing of 100% recycled plastic furniture which does not rot, corrode or splinter and is guaranteed for a minimum of 25 years. Furthermore, once the product has come to the end of its life, we are able to recycle this back into the extrusion process and create more products for future generations. We cater for all sectors of industry, from schools and councils, theme parks and pubs, parish councils and hospitals to fisheries, sporting clubs and re-homing centres.

After this apprenticeship

Progression within the organisation and through the sales team. Looking for a candidate who envisages spending at career at Marmax or at least 3 - 5 years.

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