Apprentice Trade Supplier and Bench Locksmith

LINCOLN SECURITY LTD

LINCOLN, LN6 3LQ

Closes in 5 days (Wednesday 25 September at 11:59pm)

Posted on 11 September 2024

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Summary

Lincoln Security is searching for a enthusiastic, confident and friendly person to join our team as an Apprentice Trade Counter Assistant/Bench Locksmith. This is unique job opportunity. You will work at our retail trade counter serving customers, cutting keys and gaining valuable skills in the bench locksmith trade.

Annual wage
£13,312 to £23,795.20 a year

Minimum wage rates (opens in new tab)

Quarterly bonus if targets are reached.

Training course
Trade supplier (level 2)
Hours
Monday - Friday, 08:30 - 17:00.

40 hours a week

Possible start date

Wednesday 9 October

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties will include, but will not be limited to:

Your Day at the Retail Trade Counter:

  • Become a Bench Locksmith.  : Learn to cut all types of keys and create keys for various locks. Gain hands-on experience with key cutting machinery and locksmithing techniques.  You will learn how to use small hand tools and carry out intricate work on locking mechanisms.
  • Master Customer Service: Learn to deliver exceptional service to our retail trade counter customers. Assist them in finding the right products for their needs, offer expert advice, and complete transactions efficiently.
  • Embrace Lifelong Learning: Develop a deep understanding of locks, padlocks, keys, UPVC mechanisms, safes, architectural ironmongery and more. Learn about stock ordering, stock control, warehousing and customer service.  We will provide comprehensive training and mentorship to fuel your growth.
  • IT Skills: You will be working daily on the PC. Inputting customer requests, job orders, emailing suppliers and replying to customers emails, taking payments using a till and computerised payment system.
  • Training – Fully Subsidised/Paid for by us:
  • First Year Training: Apprentice Trade Supplier (Level 2), GAI Foundation in Architectural Hardware.
  • On-going training: Once above is complete, you will be expected to undertake the 2-year GAI Certificate in Architectural Hardware.
  • We are looking for someone who is:
  • Confident with Interaction: You have excellent communication skills, enjoy friendly banter, can hold a conversation and can easily build a rapport with customers and colleagues.
  • Is a Quick Learner: You are eager and interested to learn new skills and have a knack for adapting to new situations.
  • Enjoys Problem-Solving: You have a natural curiosity and an interest in mechanical or moving parts.
  • Is a Self-Starter: You can take initiative and keep yourself busy whilst also happy to follow instructions effectively.

Where you’ll work

WHISBY WAY

LINCOLN

LN6 3LQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

LINCOLN COLLEGE

Your training course

Trade supplier (level 2)

Equal to GCSE

Course contents
  • Knowledge and understanding of the organisation’s: communicating confidently to internal and external customers about the company and how it operates
  • Knowledge and understanding of the organisation’s: identifying and communicating with the relevant person if a threat or risk to the business is identified
  • specialist trade customer profile of the business: using appropriate techniques and forms of communication to put customers at ease and gain their trust.
  • specialist trade customer profile of the business: delivering customer service that exceeds customer expectations
  • specialist trade customer profile of the business: identifying customer requirements and referring them onwards in an appropriate manner
  • trade counter and telesales services: assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
  • trade counter and telesales services: identifying the customers’ requirements, matching them to the trade supplier’s products and services
  • trade counter and telesales services: delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.
  • trade counter and telesales services: securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.
  • trade counter and telesales services: applying basic merchandising techniques used within the business.
  • trade counter and telesales services: applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.
  • trade counter and telesales services: communicating with customers using various methods and systems appropriate to the situation
  • trade counter and telesales services: applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation.
  • trade counter and telesales services: processing information, to the key standards of data protection, security and intellectual property rights.
  • key principles of warehousing and stock control: processing and recording the receipt, storage, assembly and despatch of goods.
  • key principles of warehousing and stock control: receiving stock, despatching customer orders and processing returns in line with company processes.
  • key principles of warehousing and stock control: loading /unloading of supplier and contractor vehicles
  • technologies that are appropriate to the role: using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs
  • technologies that are appropriate to the role: demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others.
  • legislative responsibilities relating to the business, products and/or services being sold: complying with legal requirements to minimise risk and build customer confidence.
  • legislative responsibilities relating to the business, products and/or services being sold: minimising disruption to the business and maintaining the safety and security of people at all time
  • legislative responsibilities relating to the business, products and/or services being sold: taking appropriate action if a breach of H&S regulations is identified.
  • personal responsibilities and performance contribute to the success of the team and the business: building two-way trust and contribute to working within a team
  • personal responsibilities and performance contribute to the success of the team and the business: collaborating with colleagues to resolve problems.
  • personal responsibilities and performance contribute to the success of the team and the business: managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.
  • personal responsibilities and performance contribute to the success of the team and the business: demonstrating effective time management through planning and prioritising own workload.
  • personal responsibilities and performance contribute to the success of the team and the business: identifying own strengths, weaknesses and development needs.

    • Your training plan

    • The successful candidate will work towards achieving their Apprenticeship Standard qualification in Trade Supplier Level 2
    • A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course.
    • This is a predominantly work-based programme with college attendance required once a month. All learning will take place at the candidate's place of employment/College and within their contracted working hours.

    Trade supplier Level 2 (GCSE)

    Course outline:

    https://www.instituteforapprenticeships.org/apprenticeship-standards/trade-supplier-v1-0

    Requirements

    Desirable qualifications

    GCSE in:

    • English and Maths (grade A*/9 - C/4)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • IT skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Problem solving skills
    • Administrative skills
    • Number skills
    • Logical
    • Team working
    • Initiative
    • Non judgemental
    • Patience

    Other requirements

    • Candidate will be public-facing so will need to have a welcoming, confident disposition. • Make sure you can easily commute to the workplace and College.

    About this company

    Lincoln Security are a family-owned security solutions provider, who have been trading for 50 years. We carry out work all over the UK for many of our clients who are part of the Country’s National Infrastructure. We are looking to recruit a new member of staff for our busy retail trade counter at our Head Office in Lincoln to help serve our very valued, local tradesmen and our domestic customers.

    https://www.lincolnsecurity.co.uk/ (opens in new tab)

    After this apprenticeship

    • On-going position with further training subsidised by us to be a well-qualified bench locksmith on successful completion of the apprenticeship
    • We like to promote from within, so as the candidate grows in their role, they will be able to progress to other areas within the business

    Ask a question

    The contact for this apprenticeship is:

    LINCOLN COLLEGE

    Margaret Davis

    apprenticeships@lincolncollege.ac.uk

    01522 876284

    The reference code for this apprenticeship is VAC1000276052.

    Apply now

    Closes in 5 days (Wednesday 25 September at 11:59pm)

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