Customer Service Apprentice
RIVERSIDE MOTORS (DONCASTER) LIMITED
Doncaster, DN2 4NL
Closes in 3 days (Wednesday 25 September at 11:59pm)
Posted on 11 September 2024
Contents
Summary
With a history dating back to 1982, Riverside Motor Group is an independent business that takes immense pride in delivering exceptional customer service through our renowned dealerships located in Doncaster, Wakefield, Hull, and Leeds.
- Annual wage
- £13,312 a year
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday, 8:30am until 5.00pm.
40 hours a week
- Possible start date
-
Thursday 26 September
- Duration
-
1 Year 3 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
We are looking for an eager and enthusiastic individual looking to train and develop from an apprentice customer service advisor into a trained and competent advisor with the necessary skills to liaise with our customers whilst their car is in for repair and represent the Volvo brand.
Duties will Include:
- Preparing the days paperwork, such as printing work requests, vehicle information and relevant paperwork
- Dealing with customer enquiries, both on email and over the phone
- Setting up invoices for customers
- Setting customer expectations
- Updating customers throughout the service or repair of their vehicle
- Upselling potential work
- Follow-up with the customer to ensure they are happy with the work carried out
The Ideal Candidate will have the below skills:
- Comfortable with computers and Microsoft Office
- Attention to detail
- Good communication skills
- Confident speaking with customers
- Willingness to learn
Where you’ll work
Riverside House Wheatley Hall Road
Doncaster
DN2 4NL
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
DN COLLEGES GROUP
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
Your training plan
- Training will be at Doncaster College where you will access a wide range of facilities on offer.
- Day release
- You will undertake The Level 2 Customer Service Practitioner apprenticeship standard.
- You will undertake Functional Skills for English and/or Maths if needed
- You will undertake both on and off the training by a team of industry qualified professionals to give you the best skills, knowledge, and experience
(https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1)
Requirements
Essential qualifications
GCSE in:
- English and Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
You must be able to travel to and from work and college. Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). The Apprenticeship National Minimum Wage guide is updated every April (ANMW): https://www.gov.uk/national-minimum-wage-rates
About this company
With a history dating back to 1982, Riverside Motor Group is an independent business that takes immense pride in delivering exceptional customer service through our renowned dealerships located in Doncaster, Wakefield, Hull, and Leeds. Our commitment to creating a warm, courteous, and friendly environment has enabled us to provide an outstanding car buying and ownership experience. As a result, we have cultivated strong relationships with our valued customers, leading to numerous repeat purchases and widespread recommendations to friends and family. As authorized Volvo dealers, we have a dedicated team of specialist Sales Executives, Aftersales Advisors, and Technicians who are ready to assist you with any inquiries you may have.
After this apprenticeship
- Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.
Ask a question
The contact for this apprenticeship is:
DN COLLEGES GROUP
Anna Phoenix
anna.phoenix@don.ac.uk
The reference code for this apprenticeship is VAC1000276032.
Apply now
Closes in 3 days (Wednesday 25 September at 11:59pm)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.