IT Helpdesk Apprentice
Trusted Technology
Christchurch Road, BH24 3SB
Closes in 5 days (Tuesday 24 September)
Posted on 10 September 2024
Contents
Summary
Working on the busy helpdesk, you will be fully involved in the day to day IT support function, this will include both hardware and software support. You will also be involved in new projects and roll-out of systems.
- Annual wage
- £14,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday between the hours of 7.30am and 5.00pm
37 hours a week
- Possible start date
-
Tuesday 1 October
- Duration
-
1 Year 3 Months
- Positions available
-
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
We are looking to recruit an Helpdesk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As an Helpdesk Apprentice your main roles and responsibilities will include:
- Becoming a valued part of the IT Support team
- Learning how to provide technical support
- Assisting in customer projects and support activities as skills allow
- Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship
- Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients
- Learning how to handle telephone support calls as well as incoming helpdesk emails
- Managing the helpdesk system, ensuring all calls are handled within appropriate timescales
- Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary
- Updating company systems
Where you’ll work
Christchurch Road
BH24 3SB
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
LIFETIME TRAINING GROUP LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Your training plan
- Information Communications Technician Apprenticeship Level 3 including Functional Skills in maths and English
Requirements
Desirable qualifications
Other in:
- None required (grade None required)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Team Working
- Organisation Skills
About this company
Trusted Technology Partnership is proud to be consistently recommended by our customers. With over 25 years of experience in delivering exceptional IT services, we provide the best support with our fully NHS accredited, ITIL compliant, and ISO best practice 24/7 support desk. Our flexible approach means we can tailor our services to provide you with a fully managed service, or just some overflow capacity to assist you through a particularly busy period.
After this apprenticeship
- Our clients have a successful history of developing apprentices, and currently have 11 employees who are 'ex-apprentices' in a variety of roles. For technical, this would include moving in to 2nd line technical roles, project management or field roles. They see this as an investment in the future of the business, and is very much based on the desire to employ the apprentice in a full-time role once graduated
Ask a question
The contact for this apprenticeship is:
LIFETIME TRAINING GROUP LIMITED
The reference code for this apprenticeship is VAC1000276024.
Apply now
Closes in 5 days (Tuesday 24 September)
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After signing in, you’ll apply for this apprenticeship on the company's website.