IT Support Technician Apprentice - Infrastructure Technician Level 3 – Find an apprenticeship

Summary

This is a fantastic opportunity to work for a West Midlands based company carrying out a number of IT Support duties.

Annual wage: £16,000 a year
Minimum wage rates (opens in new tab)
Training course: Information communications technician (level 3)
Hours: Monday - Friday, shifts to be confirmed.
37 hours a week
Possible start date: Monday 14 October
Duration: 1 Year 3 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

What you will do in your working day

Install, configure, and upgrade computer hardware components, and software applications
Investigate, analyse, and resolve technical issues in a timely and efficient manner
Work closely with other IT professionals in the team
Install and configure computer systems, network devices, and peripherals
Set up and customise software applications based on user needs
Diagnose and resolve hardware, software, and network issues.
Provide technical support to end-users, both remotely and in person
Respond to help desk tickets and prioritize support requests
Configure and maintain network infrastructure, including routers, switches, firewalls, and wireless networks
Implement and maintain security measures to protect customer's systems and data
Install and update antivirus software, firewalls, and other security tools
Ensure the integrity and availability of data by creating and maintaining backup systems
Coordinate with vendors for hardware repairs and warranty services
Install and manage software updates, patches, and security fixes.
Create and maintain documentation for IT procedures, troubleshooting guides, and FAQs
Keep abreast of new technologies, trends, and best practices in the IT field
Participate in IT projects, such as system upgrades, migrations, and implementations

Where you’ll work

Lockside House, Mill Lane, Kinver

Stourbridge

DY7 6LH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE DEVELOPMENT MANAGER LTD

Your training course

Information communications technician (level 3)

Equal to A level

Course contents

Interpret and prioritise internal or external customer's requirements in line with organisation's policy

Apply the appropriate tools and techniques to undertake fault finding and rectification

apply Continuous Professional Development to support necessary business output and technical developments

Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders

Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate

Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders

Manage and prioritise the allocated workload effectively making best use of time and resources

Complete documentation relevant to the task and escalate where appropriate

Install or undertake basic software upgrades,either physically or remotely

Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements

Provide remote/F2F support to resolve customer requirements

Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Identify and scope the best solution informed by the system data associated with the task

Test and evaluate the system's performance and compliance with customer requirements.

Escalate non routine problems in line with procedures

Use basic scripting to execute the relevant tasks for example PowerShell, Linux

Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times

Apply the necessary security, in line with access and/or encryption requirements

Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely

Test and evaluate network environments

Monitor performance and usage of a network

Deploy applications on a network

Set up storage and data access for staff

Apply necessary security measures, in line with access requirements to a network

Carry out routine maintenance across network systems, ensuring organisational compliance

Monitor network-related workloads including DNS and firewalls

Install or undertake basic upgrades, either physically or remotely

Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.

Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.

Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.

Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy