Customer Service Apprentice

Summary

Immediate start with GlamDoll Fashion. We are looking to hire a Customer Service Apprentice to join our team. You will learn many aspects of fashion, giving you a solid foundation for your career to progress. This is an excellent opportunity for driven individuals.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: The working pattern would be 5 full days between Monday-Saturday. The standard hours would be 9.00am - 5.00pm each day, however we can be flexible for someone travelling if this reduces their travel time.
40 hours a week
Possible start date: Monday 28 October
Duration: 1 Year 4 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Live interaction with internal and external customers
Understanding the core values of the business
Printing off orders daily
Manage and respond to emails and chats within social media platforms. You’ll liaise with internal departments and external companies to investigate customer queries
You’ll investigate customer complaints and provide solutions whilst keeping them informed and up to date along the way
Handling of complex queries/complaints
You’ll be the first voice our customers hear, so you’ll need to make a great first impression
You’ll have email and chat targets to achieve, so being focused on them will be key to your ongoing success
You’ll be focused on customer satisfaction, dealing with our clients with empathy, direction, and action
You’ll deliver on promises, understand customer frustrations, and have an investigative approach to all customers
Listing products
General admin duties

Where you’ll work

UNIT 305

PHOENIX PARK INDUSTRIAL ESTATE

PHOENIX CLOSE

HEYWOOD

OL10 2JG

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BURY COLLEGE

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner L2 Standard

This is a work-based qualification with monthly college attendance.

Requirements

Essential qualifications

GCSE in:

English (grade C/4 or above or equivalent)
Maths (grade C/4 or above or equivalent)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Logical
Team working
Initiative
Non judgemental
Patience

About this company

Glam Doll Fashion offers trend and led fashion at affordable prices and creates fast fashion at your fingertip. Our philosophy is pretty simple, we don’t take fashion or life too seriously.

https://glamdollfashion.co.uk (opens in new tab)

Company benefits

• Company pension • Free Parking • Employee discounts • Incentives

After this apprenticeship

On completion of the apprenticeship you may be considered for a role within the company.

Ask a question

The contact for this apprenticeship is: