Customer Service Apprentice (36040)

Summary

PropCall are a bespoke call handling, remote reception and answering service. In this interesting role you will be managing inbound customer service calls in the property management sector.

Annual wage: £14,560 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Mon-Fri 9am to 5pm.
40 hours a week
Possible start date: Monday 21 October
Duration: 1 Year 1 Month
Positions available: 4

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Duties & Responsibilities:

In the role of Client Support, you will have the following duties and responsibilities:
• Answer calls on behalf of our customers
• Present a professional company image on behalf of our clients
• Administrative support for the operations team
• Take messages where appropriate and email to the relevant person

This list is not exhaustive and additional tasks may be required as per instruction from your Line Manager

How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
• More about this vacancy and any others you are suitable for
• Any training you need to complete
• What the next steps will be

How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

Where you’ll work

SUITE 5B MACLAREN HOUSE

THE LANCASTRIAN OFFICE CENTRE

MANCHESTER

M32 0FP

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

THE GROWTH COMPANY LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Fluent in English
Good telephone manner
Hardworking
Sociable
Fun
Caring
Empathetic

About this company

PropCall are a bespoke call handling, remote reception and answering service. We provide telephone answering services for SMEs in a wide range of sectors, handling calls on their behalf 24/7 and providing off-site reception services. Established 2020, we have a team of 56 and have grown from 4 people to over 80 across the group in just 4 years.

After this apprenticeship

Possible progression within the company and progression onto the next level apprenticeship.

Ask a question

The contact for this apprenticeship is:

THE GROWTH COMPANY LIMITED

The reference code for this apprenticeship is VAC1000276004.

Apply now

Closes in 8 days (Friday 11 October)

When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

After signing in, you’ll apply for this apprenticeship on the company's website.

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