Apprentice Clerical Assistant

Hempstalls County Primary School

Newcastle, ST5 9LH

Closes in 11 days (Sunday 6 October at 11:59pm)

Posted on 10 September 2024

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Contents

Summary

The successful candidate will provide a warm and friendly welcome to all visitors to the school and undertake a range of reception duties, answer routine telephone and face-to-face enquiries. This role is term time only.

Annual wage
£13,312 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday. Working hours to be confirmed. This role is term time only.

40 hours a week

Possible start date

Monday 14 October

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Provide a warm and friendly welcome to all visitors to our school
  • Undertake reception duties, answer routine telephone and face-to-face enquiries
  • Assist with pupil welware duties; liaise with parents/staff etc.
  • Assist with arrangements for visits from relevant external bodies e.g. school photographer etc.
  • The successful candidate will have excellent ICT, communiation and organisational skills

Where you’ll work

Hempstalls County Primary School

Newcastle

ST5 9LH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

NEWCASTLE AND STAFFORD COLLEGES GROUP

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    Level 2 Customer Service Practitioner Apprenticeship Standard:

    https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

     

    Requirements

    Essential qualifications

    GCSE in:

    • English and maths (grade 4/C)

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Attention to detail
    • Organisation skills
    • Customer care skills
    • Administrative skills
    • Logical
    • Team working
    • Creative
    • Initiative
    • Patience

    About this company

    We are a very unique primary school that has been described as the ‘jewel’ of Cross Heath, Newcastle-under-Lyme. Hempstalls is a unique and creative learning environment where everyone works in partnership to maximise the life chances for all pupils.

    https://www.hempstalls.staffs.sch.uk/ (opens in new tab)

    After this apprenticeship

    • Could lead to a permanent position for the right person

    Ask a question

    The contact for this apprenticeship is:

    NEWCASTLE AND STAFFORD COLLEGES GROUP

    The Apprenticeship Hub

    apprenticeships@nscg.ac.uk

    01782254287

    The reference code for this apprenticeship is VAC1000275900.

    Apply now

    Closes in 11 days (Sunday 6 October at 11:59pm)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.