Customer Service Apprentice (Estate Agents)

Summary

Kurtis Property are currently looking to take on a customer service apprentice to facilitate office organisation and communication by performing administrative duties, booking appointments and dealing with enquiries.

Annual wage: £12,480 a year
Minimum wage rates (opens in new tab)
Training course: Customer service practitioner (level 2)
Hours: Monday - Friday, 9.00am - 5.00pm with a 30-minute lunch break.
37 hours a week
Possible start date: Friday 11 October
Duration: 1 Year 1 Month
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

The job duties will include providing office support including:

Client Communication: Communicate with clients, both face-to-face and via phone/email, to understand their requirements and preferences
Property Listings: Assist in creating property listings, including writing descriptions, taking photographs, and uploading listings to various platforms
Market Research: Conduct market research to stay informed about industry trends, property prices, and competitor activity.
Administration: Support the administrative tasks of the sales and lettings process, including preparing contracts, arranging appointments, and maintaining accurate records
Client Relationship Management: Build and maintain strong relationships with clients to ensure a positive experience and encourage repeat business and referrals

Where you’ll work

Elmhurst 98-106

High Road

London

E18 2QH

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

RM TRAINING (UK) LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents

Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or

Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.

Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Demonstrate patience and calmness.

Show you understand the customer’s point of view.

Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.

Maintain informative communication during service recovery.

Your training plan

Customer Service Practitioner Level 2 Apprenticeship Standard
The apprenticeship programme duration is 13-months
Functional Skills in maths and English and ICT (if required)
You will be based in the employer’s office so you will gain 13-months of office-based training

Requirements

Desirable qualifications

GCSE or equivalent in:

Maths and English at GCSE (or equivalent) (grade C/level 4)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working
Excellent telephone manner
Tech Savvy
Driving licence
Self motivated

About this company

Estate Agents and Letting Agents in East London and Essex. Kurtis Property has been established since 1989 and we pride ourselves on our ability to continue to develop as a well known residential Estate and Letting Agency in East London and Essex. We are able to offer a tailor made service to suit our clients’ needs and as a broad based multi-disciplined, independent practice we are able to incorporate a combination of expertise encompassing complete knowledge required in the ever changing property industry. Our team of experts are here to help you every step of the way whether you are buying, selling, leasing or letting from our offices in Ilford and South Woodford. We cover an extensive area to get you on the move.

https://www.kurtisproperty.co.uk/ (opens in new tab)

After this apprenticeship

Upon successful completion of the apprenticeship, a full-time position will be available for the right candidate

Ask a question

The contact for this apprenticeship is:

RM TRAINING (UK) LIMITED

Katie

katie@rmtraining.co.uk

01702 782001

The reference code for this apprenticeship is VAC1000275889.

Apply now

Closes in 16 days (Thursday 10 October at 11:59pm)

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