Business Administration Apprentice

Summary

Part of Waverley Borough Council, Waverley Training Services has delivered education programmes for over 30 years. The successful applicant will have the chance to develop their career working as part of the Administration team, supporting the delivery of Apprenticeships and Adult Education courses both at the council and to external employers.

Annual wage: £23,950 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: Monday to Friday, 8am to 4pm with 37 mins lunch.
37 hours a week
Possible start date: Friday 1 November
Duration: 2 Years
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To have at all times excellent attention to detail ensure all information is accurate, submitted and stored correctly without error
Assist in the maintaining of Learner records using learner management system PICS including adding new starts and recording completions
To assist in registering Learners for qualifications and checking results
Provide a reception service by ensuring all telephone calls and emails are answered in line with company policy and in a timely manner
Assist with customer enquiries both on the phone and via email and judge how best to assist and signpost accordingly
Assist in the bookings of exams for Apprentices and supporting with invigilation of exam sessions complying with examination guidance
Sign for and receive parcels, documents, and post
Attend meetings and taking minutes
Responsible for assisting in general office duties, such as scanning, posting, and maintaining office supplies

Where you’ll work

Waverley Training Services

Memorial Hall

Babbs Mead, West Street

Farnham

GU9 7EE

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

WAVERLEY BOROUGH COUNCIL

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

With on-the-job training from the employer the apprentice will work towards a Business Administrator Level 3 Apprenticeship Standard qualification.

Training can be delivered remotely or at the workplace every four weeks.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade Grades A*-C or 4-9)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Administrative skills
Team working

Other requirements

Waverley Training Services is committed to safeguarding and promoting the welfare of children and follow the safer recruitment process. An enhanced DBS ‘Disclosure and Barring Service’ check will be required for this role.

About this company

Part of Waverley Borough Council, Waverley Training Services has been running education programmes for over thirty years. We offer Apprenticeship programmes in Business Administration, Customer Service, Accounting, Leadership and Management and Supporting Teaching and Learning. We run these programmes both internally and with Employers across Surrey, Hampshire, and Sussex borders. Waverley Training Services were recently inspected by Ofsted and were graded as ‘Good’ across all themes. During your Apprenticeship you will work with experienced colleagues, gaining job- specific transferable skills, earning a wage including holiday pay, as well as studying towards a nationally recognised qualification with Waverley Training Services with allocated time to complete your work alongside monthly sessions with your Tutor. Waverley Borough Council is a great place to work, offering a very generous pension scheme and annual leave benefits in addition to the Bank Holidays and “Waverley Days” leave at Christmas.

https://www.waverley.gov.uk/Services/Business-and-licensing/Waverley-Training-Services (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

On successful completion of this Apprenticeship, you would have the skills that could help you progress into a permanent administrative support role. There is the potential to apply for a job within the council, should one become available.

Ask a question

The contact for this apprenticeship is:

WAVERLEY BOROUGH COUNCIL

Richard Pepper

qualifications@wts.org.uk

01252 725872

The reference code for this apprenticeship is VAC1000275857.

Apply now

Closes in 9 days (Sunday 29 September)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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