Customer Service Apprenticeship - Weymouth Specsavers

SPECSAVERS OPTICAL SUPERSTORES LIMITED

Dorset, DT4 8EN

Closes in 5 days (Tuesday 24 September)

Posted on 10 September 2024

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Contents

Summary

Become a Customer Service Apprentice in store and you’ll have everything you need to realise your potential in a full-time role and the support of a global brand, all whilst earning a real wage. You'll be giving customers advice and dealing with their orders. Duties include: dealing with orders, giving customers a warm welcome to the store, etc.

Annual wage
£14,599.20 a year

Minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Days and shifts to be confirmed - full-time to include weekend working

40 hours a week

Possible start date

Monday 30 September

Duration

1 Year

Positions available

2

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

  • Giving customers top-notch advice
  • Giving customers a warm welcome to the store
  • Dealing with orders 
  • Efficiently answer telephone calls to the store
  • Advising customers about their hearing aids/glasses whether ready or delayed as appropriate

Where you’ll work

83 St. Thomas Street

Weymouth

Dorset

DT4 8EN

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

SPECSAVERS OPTICAL SUPERSTORES LIMITED

Your training course

Customer service practitioner (level 2)

Equal to GCSE

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

    • Your training plan

    • Level 2 Customer Service Practitioner Apprenticeship Standard
    • English and maths Functional Skills if necessary
    • How training will be delivered is to be confirmed

    Requirements

    Desirable qualifications

    GCSE or equivalent in:

    • Maths (grade 9-3 (A*-D))

    Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

    Skills

    • Communication skills
    • Organisation skills
    • Administrative skills
    • Team working

    Other requirements

    Before applying, please bear in mind the salary and check that you are able to travel to the store location on a daily basis. This is an entry level position, you must not have worked in the customer service sector before.

    About this company

    Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family business, continuing to go from strength to strength and proud of it.

    After this apprenticeship

    • At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles

    Ask a question

    The contact for this apprenticeship is:

    SPECSAVERS OPTICAL SUPERSTORES LIMITED

    The reference code for this apprenticeship is VAC1000275850.

    Apply now

    Closes in 5 days (Tuesday 24 September)

    When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.

    After signing in, you’ll apply for this apprenticeship on the company's website.