Apprentice Hire Desk Controller

Summary

As an Apprentice Hire Desk Controller, you'll embark on a structured training programme leading to a Level 3 Business Administrator apprenticeship standard. You’ll gain practical experience and essential skills that will be key to your professional growth.

Annual wage: £13,312 a year
Minimum wage rates (opens in new tab)
Training course: Business administrator (level 3)
Hours: 08:30 - 17:00, Monday - Friday.
40 hours a week
Possible start date: Monday 21 October
Duration: 1 Year 6 Months
Positions available: 1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

As an Apprentice Hire Desk Controller, you'll embark on a structured training programme leading to a Level 3 Business Administrator apprenticeship standard. You’ll gain practical experience and essential skills that will be key to your professional growth.

Role Overview:

Learn and Develop: Work towards achieving a Level 3 Business Administrator apprenticeship standard.
Hands-On Experience: Working a busy hire desk, including planning Truck and Operator routes.
Varied Duties: Perform essential office tasks such as customer service, answering phones, processing hire contracts, handling emails, and managing purchases.
Specialised Training: Receive targeted training to excel as a hire desk controller, with clear career progression opportunities.

Where you’ll work

Unit 1, Cedar Park

Wood Lane, Rothwell

Leeds

LS26 0RS

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

RIVERSIDE TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

You will work on your apprenticeship in your place of work
You will have regular meetings with your apprentice trainer and your manager

Requirements

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Logical
Team working
Creative
Initiative
Non judgemental
Patience

About this company

AFI-Rentals are one of the UK’s leading powered access rental companies and we provide everything a person needs to work at height safely. From a modern specialist rental fleet to high-quality training, we are a one-stop shop for the working-at-height industry. Our core values are teamwork, customer service, and profitability, and we believe employee professional development is at the heart of our success. Because of this, we are an accredited Investors in People company – and have been for many years. We also have a strong emphasis on health and safety and are proud to hold various accreditations, such as: ISO9001 ISO14001 ISO45001 5-Star Achilles BuildingConfidence Gold RoSPA award + more Please note that we operate a 2-stage interview process and online testing to screen candidates.

Company benefits

- 25 days holiday plus statutory holidays - Participation in a profit share scheme - Death-in-Service benefit of 2 x salary - Healthcare cash plan - Wilson Access Benefits Programme – a range of employee rewards and discounts

After this apprenticeship

You will have the oppertunity to progress to a Hire Desk Controller

Ask a question

The contact for this apprenticeship is:

AFI Group of Companies

Kate Gadsby

kgadsby@afi-rentals.co.uk

07718238594

The reference code for this apprenticeship is VAC1000275790.

Apply now

Closes in 17 days (Monday 7 October)

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After signing in, you’ll apply for this apprenticeship on the company's website.

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