IT Technician Apprenticeship
VANTAGE RESOURCE SERVICES LIMITED
LEICESTER, LE4 9HA
Closes in 6 days (Friday 27 September at 11:59pm)
Posted on 10 September 2024
Summary
VANTAGE RESOURCE SERVICES LIMITED are offering the chance for a candidate to take part in an IT Technician Apprenticeship. We are looking to have a passionate individual to join the IT department. You will be carrying out IT solutions and networking issues, you will be working towards and IT level apprenticeship at Wise Origin College.
-
Training course
-
Information communications technician (level 3)
-
Hours
-
Monday - Friday, 9.00am - 5.00pm
37 hours a week
-
Possible start date
-
Monday 30 September
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and
work alongside experienced staff.
What you’ll do at work
- The role would include managing the internal helpdesk, triaging new tickets to the relevant parties, chasing up tickets and managing SLAs across our range of suppliers
- Completing the setup of new starters and the leaver process.
- Managing the IT stock & asset registers.
- Being hands on for IT, website, software, telecoms & internet tickets
- Assisting in software testing and release management
- Assisting in reporting and low level database analysis
- The role requires a good understanding of the Microsoft technology stack from desktop apps to Office 365 administration
- The role requires work across a group of companies with different requirements and needs
Where you’ll work
WINDSOR HOUSE
TROON WAY BUSINESS CENTRE
HUMBERSTONE LANE
LEICESTER
LE4 9HA
Training
An apprenticeship includes regular training with a college or
other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
LEARNING FOR FUTURES LTD
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Identify and scope the best solution informed by the system data associated with the task
Test and evaluate the system's performance and compliance with customer requirements.
Escalate non routine problems in line with procedures
Use basic scripting to execute the relevant tasks for example PowerShell, Linux
Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
Apply the necessary security, in line with access and/or encryption requirements
Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
Test and evaluate network environments
Monitor performance and usage of a network
Deploy applications on a network
Set up storage and data access for staff
Apply necessary security measures, in line with access requirements to a network
Carry out routine maintenance across network systems, ensuring organisational compliance
Monitor network-related workloads including DNS and firewalls
Install or undertake basic upgrades, either physically or remotely
Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
Interpret and prioritise internal or external customer's requirements in line with organisation's policy
Apply the appropriate tools and techniques to undertake fault finding and rectification
apply Continuous Professional Development to support necessary business output and technical developments
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
Manage and prioritise the allocated workload effectively making best use of time and resources
Complete documentation relevant to the task and escalate where appropriate
Install or undertake basic software upgrades,either physically or remotely
Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
Provide remote/F2F support to resolve customer requirements
Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
- Level 3 Data Technician Apprenticeship Standard
- Functional Skills maths and English (if required)
- Apprenticeship training will be delivered online from our Head office Wise Origin College
- Full support from the tutor for the duration of the Apprenticeship
- Training schedule has yet to be agreed upon, further details will be made available at a later date
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can
adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Analytical skills
- Logical
About this company
Vantage is staffed by Tax Fee Protection Insurance experts who have years of experience working either for Vantage or across the industry. Together we have pooled our knowledge in order to ensure that we provide a product and service that reflects the best of the industry, along with some of our own unique and proven innovative solutions.
https://www.vantagefeeprotect.com/about-vantage/ (opens in new tab)
After this apprenticeship
- Permanent position after completing Apprenticeship
- Option to progress to Level 4 qualification
Ask a question
The contact for this apprenticeship is:
LEARNING FOR FUTURES LTD
The reference code for this apprenticeship is
VAC1000275787.
Apply now
Closes in 6 days (Friday 27 September at 11:59pm)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can
create one at the same time as applying for this apprenticeship.