Business Apprentice

Summary

GREAT POSITION! Motor Marketing are seeking an enthusiastic and detail-oriented Quality Assurance & Business apprentice. You’ll be monitoring the quality of the agents’ calls and completing administrative tasks. APPLY NOW!

Annual wage

£15,600 a year

Minimum wage rates (opens in new tab)

Salary: £8 per hour £15,600 per annum, to be discussed in interview

Training course

Business administrator (level 3)

Hours

Shifts are as follows 8-4PM, 9-5PM,10-6PM Monday - Friday. 4 hours on alternate Saturdays (paid as overtime) and Overtime offered when required. 30 minute lunch break + 30 min comfort breaks per day

37 hours a week

Possible start date

Saturday 12 October

Duration

1 Year 3 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

Job Purpose

You will need to have good attention to detail, be a good communicator, have a bright and confident personality and have excellent organisational skills. This is a key role within the business as you will be expected to measure quality for all agents across calls and administration.

What will I be doing?

Quality Assurance on agents call recordings, bookings and admin using a checklist to ensure all calls comply with specific campaign requirements for each client
Various administrative tasks, such as allocating tasks and investigating complaints.
Act as an overflow team for answering calls and transferring to correct department/s or taking messages for various teams.
Gathering information from asking the right questions
Building lasting relationships to ensure repeat business
Providing first class customer service both internally and externally
Representing the company brand effectively and respectfully

What are the qualities we are looking for?

Customer focused
Self-motivated
Resilient
Target driven
Confident with answering and transferring calls
Conversational & able to build rapport with customers
The ability to build & maintain fantastic customer relationships
Computer Literate
Previous Motor Trade Experience (optional)
Previous experience with Kerridge, Drive, Pinnacle (DMS/CRM Systems)

Full training will be given in order to complete the above duties to the best of your ability. Motor Marketing and Boom Training will assist you through your apprenticeship studies.

Where you’ll work

SOUTH OFFICE UNIT 2

HARBOURGATE BUSINESS PARK

SOUTHAMPTON ROAD

PORTSMOUTH

PO6 4BQ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

BOOM TRAINING LIMITED

Your training course

Business administrator (level 3)

Equal to A level

Course contents

Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.

Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.

Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.

Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.

Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.

Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.

Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.

Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Your training plan

Level 3 Business Administrator Standard, which includes:

Modules covering Skills, Knowledge, and Behaviours in Business
You'll have a personal tutor to guide you through your training
You will attend 1:1 sessions with your tutor every 2/3 weeks
End-Point Assessment (online)
Group classes with other learners
Functional Skills Level 2 in maths & English if required
Business Administrator Certificate from IFATE and City & Guilds
Training will be completed within the office working hours
Meetings with the assessor coach will take place on a fortnightly basis

More information here:

https://boomtrainingltd.co.uk/courses/apprenticeships

Requirements

Desirable qualifications

GCSE in:

English (grade 4/C or above)
Maths (grade 4/C or above)

Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.

Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Team working
Confident
Target Driven

About this company

Multi-channel UK Contact Centre generating leads for businesses. Specialising in Data (Provision & Compliance), Video & Animation, Digital Media & Strategy, Training and Events

https://motormarketinguk.com/ (opens in new tab)

Company benefits

NEST Pension 22 days annual leave + bank holidays Training available inhouse and through external partners Statutory Sick Pay Onsite parking Performance related bonus Discounted cinema tickets Eye Test Vouchers Development opportunities

After this apprenticeship

If the apprentice proves to be successful with their duties, the role may be expanded once the apprenticeship is completed.

Ask a question

The contact for this apprenticeship is:

BOOM TRAINING LIMITED

Amy Gould

amy@boomtrainingltd.co.uk

02380004210

The reference code for this apprenticeship is VAC1000275770.

Apply now

Closes in 20 days (Wednesday 9 October at 11:59pm)

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