Apprentice Assistant Case Officer
Southampton City Council
Hampshire, SO14 7LY
Closes in 4 days (Monday 23 September)
Posted on 9 September 2024
Contents
Summary
Apprenticeships are an exciting way to develop your career. At Southampton City Council we’re keen to invest in people, apprentices are a valuable part of our workforce and the future of the council. We are looking for a confident and conscientious individual to undertake the role of Apprentice Assistant Case Officer.
- Annual wage
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£23,151 a year
Minimum wage rates (opens in new tab)
At SCC we are committed to paying Foundation Living Wage as a minimum. Your salary as an apprentice will be £23,151 (pro rata) annually and may increase in line with any national rise in Foundation Living Wage.
- Training course
- Business administrator (level 3)
- Hours
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Monday to Friday shifts TBC.
37 hours a week
- Possible start date
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Friday 1 November
- Duration
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1 Year 9 Months
- Positions available
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1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
- To gather evidence as instructed by the training provider in order to compile a portfolio for end point assessment.
- To effectively communicate with internal and external customers, face-to-face, in writing and over the telephone, in line with council standards.
- To undertake a wide range of activities including word processing, photocopying, scanning, faxing, filing and circulating information, preparing presentational material, ensuring that all work is accurate and delivered to customers within agreed timescales and to agreed standards.
- To collect, record, compile and input data both manually and electronically, in order to maintain comprehensive, up to date electronic and paper (where required) filing and information systems.
- To run reports and use the data to create letters using mail merge, inputting into the Capita One software.
- To organise and prepare for statutory and non-statutory meetings with multiple participants, including those from external agencies.
- To be responsible for ensuring the management and archiving of key documents, ensuring processes are followed to ensure records are kept in accordance with the Council’s retention schedule, Information Security
Polices, Freedom of Information and Data Protection Principles. - To assess, validate and process applications, passes, permits, checks etc. Including use of technical scanners and corporate IT systems (where appropriate)
Where you’ll work
Civic Centre
Southampton
Hampshire
SO14 7LY
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
FAREPORT TRAINING ORGANISATION LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
Your training plan
- Studying towards the Level 3 Business Administration
- Internal induction programme when starting employment with us
- The training schedule has yet to be agreed upon, further details will be made available at a later date
Requirements
Essential qualifications
GCSE or equivalent in:
- English and Maths (grade 4 and above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Team working
- Initiative
About this company
Being part of the Southampton City Council team requires people who are willing to take personal responsibility for delivering excellence, to work with others to achieve the best possible outcomes, to embrace change and new opportunities, to make the most of the resources available to us and to think and act in the best interests of our customers. Southampton City Council are responsible for providing a number of services to the residents of Southampton including waste, housing, benefits, libraries, community support, marriages etc. and our aim is to give our customers the best service possible.
https://www.southampton.gov.uk/jobs/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Upon completion, you will be a qualified Buisness Admin Level 3.
Although we can’t guarantee you a permanent job at the end of your apprenticeship, we will support you to apply for suitable roles within the council and help make sure you are ready for a wider job search.
Ask a question
The contact for this apprenticeship is:
Southampton City Council
Sean Camp
sean.camp@southampton.gov.uk
The reference code for this apprenticeship is VAC1000275749.
Apply now
Closes in 4 days (Monday 23 September)
When you apply, you’ll be asked to sign in with a GOV.UK One Login. You can create one at the same time as applying for this apprenticeship.
After signing in, you’ll apply for this apprenticeship on the company's website.