Payroll & Pensions Assistant Apprentice

Summary

EKC Group are delighted to offer an exciting opportunity within their Group Payroll Team, assisting with the processing of the monthly payrolls and pensions administration for the Group and EKC Schools Trust.

Annual wage

£20,450 a year

Minimum wage rates (opens in new tab)

•16-20 years - scale point 11 (£20,450 FTE per annum) •21 years+ - scale point 12 (£22,071 FTE per annum)

Training course

Payroll administrator (level 3)

Hours

Monday - Thursday, 8:30am - 4:30pm. Friday, 8:30am - 4.00pm.

37 hours a week

Possible start date

Monday 21 October

Duration

1 Year 6 Months

Positions available

1

Work

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

What you’ll do at work

To be the point of contact for general payroll queries, providing a confidential, empathetic and efficient front-line service either in person, telephone, email or ticketing system.
To triage all queries and requests which come into the ticketing system and either dealing with the request or assigning to the appropriate person/department.
To provide excellent customer service to all stakeholders.
To complete accurate, efficient and effective transactions covering all activities and applying sound judgement and initiative, in compliance with HMRC regulations.
To effectively and accurately process new starters, leavers and in-month salary changes.
To effectively and accurately process additional hours claims
To timely and accurately complete the administration for monthly pension letters and forms, producing supporting paperwork and correspondence.
To produce accurate maternity schedules and costings as required.
To produce timely monthly reports as required.
To prepare accurate and timely monthly payment schedules for the HMRC, Pensions and other payroll creditors.
To carry out other duties as required by the Payroll Manager

Where you’ll work

New Dover Road

Canterbury

CT1 3AJ

Training

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation

EKC GROUP

Your training course

Payroll administrator (level 3)

Equal to A level

Course contents

gather, analyse and process payroll data and information

resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses

deal with complaints, following processes and escalating complex situations

meet client or customer needs in line with service level agreements

provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking

adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands

select appropriate media for communication etc recognising the advantages and risks related to each method

escalate concerns relating to deadlines in a timely manner, suggesting solutions

use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality

Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services

develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role

use computerised payroll software and spreadsheet packages such as MS Excel

use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)